Executive Manager Club InterContinental Lounge

Welcome to the World of IHG Hotels & Resorts At IHG Hotels & Resorts, we create unforgettable experiences for our guests by putting our people first. With more than 6,800 hotels across the globe and over 385,000 colleagues, we are one of the world's leading hospitality companies. Whether your passion is creating exceptional guest experiences, championing sustainability, or helping people thrive, there is Room for You at IHG. Do you see yourself as our Executive Manager Club InterContinental Lounge? Your Role As the Executive Manager Club InterContinental Lounge. , you will lead the resort’s premier guest experience, ensuring personalized, seamless, and sophisticated service at every touchpoint. You’ll oversee all Club Lounge operations, inspire a high-performing team, and curate memorable moments that reflect the InterContinental Life. Your Day to Day Oversee and continuously enhance the overall guest experience within the Club Lounge and VIP services. Lead, train, and empower a passionate team to uphold InterContinental brand standards and deliver exceptional luxury service. Develop and implement service strategies that drive guest satisfaction, engagement, and loyalty. Collaborate with key departments to coordinate personalized experiences for VIP and Club guests. Monitor performance metrics, budgets, and guest feedback to ensure continuous improvement. Ensuring the team delivers attentive, intuitive and genuinely personalised service. Overseeing Club arrivals, departures, lounge experiences and guest interactions. Maintaining consistently high standards across food presentation, beverage service, cleanliness, ambience and overall lounge presentation. Coordinating daily Club offerings, including breakfast, afternoon tea, evening canapés, beverages and other guest experiences. Working closely with Culinary and Food & Beverage teams to ensure quality, consistency and seamless service delivery. What We Need From You We are looking for a confident and personable hospitality leader who understands that luxury is defined by the details and, above all, by how guests feel. Previous leadership experience in a luxury hotel, resort, club lounge, executive lounge or premium guest experience environment. Bachelor’s Degree in Hotel Management, Hospitality, or a related field (preferred). A deep understanding of high-end guest service standards and meticulous attention to detail. Exceptional communication, interpersonal, and organizational skills. A natural ability to lead with warmth, inspire excellence, and embody the InterContinental brand promise. Flexibility to thrive in a dynamic resort environment – due to the nature of our operations, you could be expected to work evenings, weekends and public holidays What you can expect from us At IHG, you'll become part of a global organisation where your career can grow as far as your ambition takes you. In return, we offer: Sponsorship available for the successful candidate Competitive salary and benefits package. Global career development and learning opportunities. Hotel discounts across IHG Hotels & Resorts worldwide. A collaborative, inclusive, and people-first culture. The opportunity to shape the future of hospitality across Fiji and the Pacific. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. How to apply: Please send your updated resume and cover letter to [email protected] before 4pm Thursday 3rd September 2026. Only shortlisted candidates will be contacted. If you do not hear from us within 14 working days of the closing date, please consider your application unsuccessful. We encourage you to stay connected and explore future career opportunities by following our ihg careers website.