Field Application Engineer

Key Responsibilities：

• Delivery Schedule Management: Plan on-site delivery pace based on the overall project timeline, ensuring each commissioning phase is completed efficiently and to a high standard.
• On-Site Commissioning: Lead on-site deployment and functional integration of robotic systems and related automation equipment; perform fine-tuned parameter optimization based on actual site conditions until acceptance criteria are met.
• Technical Issue Escalation: Act as the technical bridge between the field and back-end R&D team (based at company HQ in China); participate deeply in on-site testing, accurately identify and promptly report software defects, hardware structural issues, and compatibility problems, and support the R&D team through to issue closure.
• Technical Documentation: Maintain on-site commissioning logs; author technical protocols, operation manuals, and site acceptance reports to ensure complete and accurate technical records.
• Customer Training: Deliver professional technical walkthroughs and hands-on training to customers' operations and maintenance staff to enhance customer satisfaction.
• Project Coordination: Maintain close communication with the Project Manager (PM), providing real-time updates on on-site delivery status; collaborate with the PM to promptly develop and implement corrective actions for any deviations or potential risks during project execution to keep delivery on track.

Requirements (MUST)：

• Bachelor's degree or above in Robotics, Information Engineering, Electrical/Electronic/Mechanical Automation, or a related field; overseas study background (U.S. or Europe).
• Valid U.S. driver's license.
• Fluent Mandarin and English Speaking
• Strong sense of proactive communication and willingness to work on-site; comfortable in frontline environments, results-oriented.
• Able to accommodate mid-to-long-term domestic travel across the United States (~80% of working time); capable of independently handling on-site emergencies.
• Strong logical reasoning ability; able to quickly untangle cause-and-effect relationships in complex on-site software/hardware issues and provide systematic solutions.
• Proficiency in Python programming; solid foundation in linear algebra; familiarity with coordinate transformation.
• Eligible to work in the U.S.; company supports H1B Transfer sponsorship for qualified candidates.

Preferred Qualifications (NICE TO HAVE)：

• 1+ years of experience in proposal writing, solution design, or mechanical design within the logistics industry; understanding of logistics industry use cases.
• Hands-on experience operating or maintaining industrial robots, AGV/AMR systems in factory or warehouse environments.
• Experience with industrial robot teaching (teach pendant), conveyor line control, and industrial sensor configuration.
• Proficiency in AutoCAD or similar design software, with mechanical design capability.