Field Application Engineer

About the Company

STRUTT is a Singapore-based robotics startup with R&D centers in Hong Kong and Shenzhen, dedicated to building intelligent, safe, and easy-to-use assistant robots. Launched in 2025, the STRUTT ev1 has earned both the Red Dot Luminary Award and the CES Best of Innovation Award. Starting with smart wheelchairs, we are reimagining everyday life through technology with a human touch.

Responsibilities

• Resolve issues end to end

-Diagnose and settle every technical issue that does not require R&D involvement

-Isolate faults quickly and accurately, and make the call on what gets replaced

• Be the first call for US dealers

-Troubleshoot units with dealer technicians over phone, chat and email

-Get dealers unblocked the same day where possible

-Track open dealer cases through to closure

• Travel and go on-site

-Visit dealers on-site when an issue cannot be solved remotely

-Provide white glove service to users within the state where needed

-Expect regular regional travel, sometimes at short notice

• Run dealer technical training

-Deliver hands-on technical training to new and existing dealers

-Build dealer capability so they can handle routine work without us

• Create and maintain the product knowledge base

-Use the knowledge base as your first reference on every case

-Document new faults and fixes as you resolve them

-Keep existing articles accurate as products and procedures change

• Escalate well

-Translate what the user or dealer describes into precise technical terms for R&D

-Package R&D escalations with symptoms, steps taken, data and unit history

-Judge correctly what needs engineering and what does not

-Follow escalated cases through until the dealer or user has an answer

• Feed the field back

-Report recurring faults and product issues to the wider team

-Flag dealer friction points so they get fixed at source

-Share field observations that inform product and service improvements

What we're looking for

1. Hands-on technical background in robotics or similar complex hardware
2. Strong diagnostic instinct. Comfortable working across battery, motor, controller and firmware-level symptoms
3. Able to work independently and own a case from first report to resolution
4. Clear communicator with both trained dealer technicians and non-technical end users
5. Disciplined about documentation. If you dislike writing things down, this is not the role
6. Willing to travel regularly across the region, sometimes at short notice
7. Valid US driver's license and clean record

Nice to have

1. Experience supporting a dealer, distributor or reseller network
2. Delivered technical training to external partners
3. Familiarity with ticketing tools such as Zendesk
4. Conversational Spanish

Pay range and compensation package

Base Salary: $42,000–$60,000 per annum OTE

Job Type: Full-time

Benefits

• H-1B transfer（experienced hires）/ H-1B sponsorship（recent graduates）
• 401(k)
• Workers' Comp
• Health insurance
• Commercial insurance (Company-provided commercial insurance, 100% employer-covered)
• Professional development opportunities
• Opportunities for advancement

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.