Field Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Our Services team is part of the Motorola Solutions business covering the Australia and New Zealand region. We are a professional services team that delivers systems integration projects and managed services to our customers. We deliver customer focused world-class, leading edge, end-to-end solutions fit for purpose within each customer’s unique environment that include various voice (including radio) communications, data and video technologies with our clients predominantly in the public safety government sector and the energy & natural resources industry. Job Description As a Field Engineer, you will provide a wide range of hands-on field engineering services to support the government and energy & natural business, assisting the formulation, delivery and implementation of solutions to customers’ requirements to achieve Total Customer Satisfaction. This typically involves all aspects of RF site maintenance and on site control room console technical support. You will be responsible for: ● Provide system troubleshooting, diagnostic and rectification of technical issues in Motorola Solutions radio communications products and third-party equipment (microwave, multiplexer, RF antenna and power systems) including customer console equipment eg PC, routers and switches at Agency Emergency Communications Centres / Operational Control centres. ● Carry out a variety of tasks and modify, repair, maintain, upgrade and install communication systems, equipment, parts and accessories ● Conduct coverage testing and "on-air tests" in accordance with customer operational environment ● Attend sites for scheduled Preventive Maintenance Inspection (PMI) Motorola Solutions Internal Version 1 Page 1 of 4 ● Participate in On Call Standby roster, 24x7 operation ● Complete and maintain written records and paperwork associated with work performed ● Ensure all operational documentation remain up-to-date and relevant ● Ensure Occupational Health and Safety guidelines are applied as appropriate ● Other ad hoc requests as directed with focus on specific customer contracts and SLA's ABOUT THE CAREER PROSPECTS Your potential progression is into the following streams: ● Project Engineer ● Operations Engineer ● Systems Engineer ● Field Services Manager Basic Requirements ABOUT YOU Education and Qualifications Essential: ● Diploma or degree in Engineering (Electrical/Electronic/Technology) or related discipline It will also be beneficial (not mandatory) if you have: ● Industry recognized certification e.g.: (Aviat / NSN / Juniper / HP / Cisco) ● Cabling License (ACMA - Open) Experience and Skills Essential: ● High level of understanding of LMR Communication systems and IP Networks ● 5+ years experience with a wide range of communications products and systems including system installation, commissioning and exposure to customer issues ● Analysis and fault-finding skills on a systems level ● Participate in an on call roster system. It will also be beneficial (not mandatory) if you have: ● Detailed knowledge of Microwave Linking Systems (Aviat / NSN / Cambium) ● Detailed knowledge of WAN technologies, routing & encryption (Juniper / HP / Telstra GWIP) ● Familiarity with digital Two-Way Radio Systems (in particular Tetra, P25 & DMR / MotoTRBO). ● High-level experience in a particular field of electronics or systems and implementation (e.g. data communications, antenna site design wide-area systems) ● Membership eligibility of Engineers Australia or equivalent recognised industry group Personal Attributes ● Excellent communications skills (verbal, written and presentation) ● Excellent customer service skills with a focus on Total Customer Satisfaction ● Strong analytical and problem-solving skills ● Effective consultation and liaison skills ● Good planning and time management skills ● Ability to prioritise, multi-task and meet deadlines ● Excellent theoretical and practical problem-solving skills ● Well-developed interpersonal and teamwork skills ● Ability to work unsupervised ● Technical aptitude ● A reasonable degree of physical fitness and agility is required to carry test equipment and access equipment on site Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.