Field Technician - East Coast

Field Technician - East Coast East coast |90% Travel Required Compensation: $23.00 - $27.00 per hour + bonus + benefits Are you passionate about technology and helping your community? Interested? Let's dig in. 1️⃣ Who we are Our company was founded in 2006 specializing in all things technical for bus-based public transit systems in the US. This means we design, manufacture, and manage all kinds of different products and features, including driver interfaces, dispatch communications, passenger counters, announcers, GPS tracking, and reporting & data analytics. It also means we build real-time information systems for riders including apps and digital signage found at bus stops. We have relationships with Apple Maps, Google Maps, Transit app, and our work goes out to millions of riders on those platforms. Our product is like air traffic control, but for buses. There are a mix of hardware and software products in this role. We hope this excites you! Our team in the US has approximately 70 people, with 3 field technicians on the team. It’s the best of both worlds: small company feel with big company support. To learn more about the US-based intelligent transportation systems division of GMV, visit www.gmvtransit.com. 2️⃣ We're here to serve customers Our customers are public transit operators. Their customers are the transit riding public, which are often the people who rely on transit every day to get where they need to go. Our mission is to Make Transit Work for them, and we take this mission very seriously. Our team thrives on collaboration, growth and the shared goal of making transit better for everyone! If you want to be challenged, grow fast, and see your work live on thousands of transit buses nationwide, this is the team for you! 3️⃣ We’re looking for passion We're looking for a proactive, results driven Field Technician who enjoys getting out in the field, solving problems, and making an impact. The ideal candidate has 1 to 3 years of technical experience, preferably working with heavy duty vehicles, electronics, or related systems. This is a dynamic role that offers the opportunity to work at customer sites across the country, experience different operations firsthand, and tackle unique technical challenges every day. Responsibilities include system installation, equipment troubleshooting, documentation, reporting, and collaborating with engineering teams to ensure successful deployments and customer satisfaction. If you take pride in your work, enjoy hands on problem solving, and are excited by the opportunity to work in different environments, we'd love to hear from you. 4️⃣ What this role is about: We're looking for someone with a strong sense of ownership, accountability, and attention to detail. In this role, you'll work closely with our Customer Success, Operations, and Engineering teams to support customers and ensure successful deployments of our hardware solutions. The ideal candidate has a background in electronic systems, heavy-duty vehicles, and low-voltage technologies. Key responsibilities include: Conduct site surveys and gather the information needed to prepare for successful installations. Effectively manage time, travel schedules, and project priorities to ensure installations and service activities are completed on schedule. Review project documentation, including Statements of Work (SOW), and complete field work according to established requirements and procedures. Install, configure, troubleshoot, and repair onboard hardware and integrated systems on transit vehicles. Communicate directly with customers on site to coordinate vehicle availability, provide basic training, and ensure a positive customer experience. Maintain clear and timely communication with Operations, Engineering, and Customer Success teams by providing project updates, escalating issues, and documenting field observations and lessons learned. Document installation activities, complete field reports, and capture installation photos and other required records. Provide regular updates to internal teams regarding project status, installation progress, customer concerns, and technical issues. Understand and work with vehicle electrical systems, including power sources, fuses, converters, and related components. Collaborate with third party contractors and verify installation quality meets company standards. Track and manage inventory of parts, equipment, and materials assigned to projects. Verify onsite inventory and confirm all required equipment has been received before installation activities begin. Work closely with Operations and Engineering teams to identify, troubleshoot, and resolve field issues. Inspect and validate vehicles prior to installation projects, identifying potential concerns and collecting information needed for project planning. We’re looking for someone who will grow with us for the long term. 5️⃣ Heavy Travel is Required: Our clients run transit buses nationwide (we have 50+ locations). Your job will involve at least 80-90% travel , so please make sure you like to travel! Coordination with other departments (Project Managers, Procurement & Production, Field Services, SW Engineering, Product, etc.). 6️⃣ What we offer: Compensation: $23.00 - $27.00 per hour plus 8% bonus potential Generous medical. dental, vision and voluntary benefits Generous paid parental leave after one year 401k plan with company match Flexible hours and work location Our team is passionate; our product makes a difference. Let us sell you on that. We’ll show you this during the interview process, and we promise you won't be disappointed. 7️⃣ To apply, send more than a resume: Optional: In addition to completing the online application, you can send an email with your cover letter and resume to careers-na [AT] gmv [DOT] com with the subject “Field Technician”. We understand AI is a useful tool, however we will not consider any cover letters that are AI generated. The cover letter you write for us will be 10 times more valuable than your resume in getting our attention. Your cover letter does not have to be a formal sir or madam, but we do need to see you taking the application seriously, which means writing a note to us telling us why this job appeals to you. We want to get a feeling for who you are as a person not just list of credentials on a paper.