Fixed Operations Director

LEAD A GREAT TEAM BUILD SOMETHING YOU ARE PROUD OF Did you drink the Kook-Aid again only to figure out there actually was NO CARROT at the end? Are you tired of putting it all in only to get nothing back? Well we have ALL been there and all hope is NO LOST! Lundgren Subaru of Claremont is searching for and experienced automotive Service Manager who is ready to lead a high-performing team while delivering an exceptional customer experience. We are looking for more than someone who can manage repair orders and hit KPIs. We want a leader who enjoys developing people, building a positive culture (yes even in the shop!, solving problems, and creating customers for LIFE. If you're looking for a dealership where your work is appreciated, your team is supported, and you can build a long-term career, we'd LOVE to meet you! WHY JOIN LUNDGREN SUBARU OF CLAREMONT? We know talented Service Managers have options. Here is why ours stands out. We Offer Competitive base salary plus a performance-based bonus plan Signing bonus available for the right candidate Relocation assistance available Company vehicle or vehicle allowance Comprehensive medical, dental, and vision insurance 401(k) with company match Paid vacation and holidays No Sundays Limited/rotating Saturdays for better work-life balance Paid Subaru manufacturer training and ongoing professional development Employee discounts on vehicles, parts, and service Modern equipment and tools that help your team succeed A stable, family-oriented dealership culture built on respect and teamwork A loyal customer base and an excellent reputation in the community A highly experienced team with strong technician retention Opportunities for advancement within the Lundgren Automotive Group What You'll Do As our Service Manager, you'll lead every aspect of the fixed operations team while creating an environment where employees and customers both enjoy coming to our dealership. Responsibilities include: Lead the day-to-day operations of the service department. Recruit, hire, mentor, and develop technicians, advisors, and support staff. Foster a culture of accountability, teamwork, professionalism, and continuous improvement. Deliver an exceptional customer experience that builds loyalty and referrals. Improve technician productivity, efficiency, and overall department performance. Monitor key performance indicators including labor sales, gross profit, effective labor rate, technician efficiency, proficiency, warranty performance, and customer satisfaction. Ensure repair quality and compliance with Subaru standards. Partner with the Parts and Sales departments to provide a seamless ownership experience. Handle customer concerns with professionalism and empathy. Help create a workplace where employees enjoy coming to work every day. What We're Looking For We're looking for someone who leads by example and understands that people are the key to every successful service department. Ideal candidates will have: Previous experience as an Automotive Service Manager or Assistant Service Manager Strong leadership and coaching abilities A proven history of improving customer satisfaction and department performance Excellent communication and organizational skills Experience managing dealership financial performance and KPIs A commitment to employee development and retention High integrity and professionalism A valid driver's license with a clean driving record Subaru experience is a plus—but outstanding leadership, character, and a passion for developing people are even more important. The Leader We're Looking For The best Service Managers don't spend their day sitting behind a desk. They're coaching advisors, helping technicians succeed, greeting customers, solving problems, celebrating wins, and building a culture where everyone feels valued. If that sounds like you, you'll fit right in at Lundgren Subaru of Claremont. Ready for Your Next Opportunity? If you're looking for more than just another management job—if you're looking for a dealership that values your leadership, invests in its employees, and believes great culture drives great performance—we encourage you to apply today. Join Lundgren Subaru of Claremont and help us continue delivering the exceptional experience our customers have come to expect.