Fixed Operations Manager – Automotive Dealership

Our client is seeking an experienced Fixed Operations Manager to lead its Service and Parts departments. The ideal candidate is a hands‑on, accountable leader with deep dealership fixed‑operations expertise, strong financial acumen, and a proven ability to improve profitability, productivity, customer satisfaction, and retention. Onsite | No Visa Sponsorship | Relocation Assistance: Limited Please Note: Candidates may currently or previously hold roles such as Fixed Operations Manager, Fixed Operations Director, Service Director, Service Manager, Parts Director, or similar senior Service/Parts leadership positions. Strong candidates demonstrate multi‑year ownership of fixed‑operations performance, KPI improvement, and team development. Responsibilities: Oversee technician scheduling, workflow, staffing levels, and productivity. Lead, coach, and develop Service and Parts managers and department staff. Maintain high standards for customer service, quality, safety, and compliance. Support recruiting, hiring, training, and retention of fixed‑operations personnel. Address escalated customer concerns and maintain strong customer relationships. Set departmental goals and hold teams accountable for achieving performance targets. Analyze operational and financial reports to identify trends and opportunities for improvement. Collaborate with dealership leadership and other departments to support overall business goals. Manage budgets, expenses, inventory, payroll, and overall financial results for fixed operations. Develop and implement strategies to increase fixed‑operations profitability, productivity, and customer‑pay revenue. Oversee daily operations of the Service and Parts departments, ensuring strong performance and customer satisfaction. Ensure proper processes for repair orders, warranty administration, parts handling, labor documentation, and customer communication. Monitor and manage KPIs including RO count, labor hours, effective labor rate, parts sales, gross profit, technician productivity, and service retention. Qualifications (Must-Haves) All education levels will be considered. Valid driver's license and acceptable driving record. 7–10+ years of automotive dealership fixed‑operations experience. Strong customer‑service, communication, and problem‑solving skills. Prior management experience overseeing Service and/or Parts operations. Ability to hold teams accountable while maintaining a positive work environment. Ability to analyze financial and operational reports and make data‑driven decisions. Proven leadership skills with experience managing managers and department personnel. Strong understanding of dealership fixed‑operations processes, KPIs, and financial performance. Demonstrated ability to improve profitability, productivity, retention, and customer satisfaction.