German Customer Advisor for a Video Game Brand - Signing bonus

Req ID#: 416573 Job Description: Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you ! Your future project: join our German Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include: Respond efficiently and effectively to all customers’ enquiries within given timescales Develop and maintain a full technical knowledge of the client’s products and services Deal with all correspondence as requested/required Accurately log all calls and in line with procedures Responsibly maintain and update all job-related administrative forms Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff To succeed in the role, you will need to have: Proficient level of German (C1) Intermediate level of English (B1) Previous experience in Customer Service preferred Impeccable communication skills A calm, cool and level-headed attitude in every situation Excellent self-organizing skills A proactive approach and willingness to work on own initiative Ability to work under pressure, in order to achieve deadlines and KPI’s Ability to adapt to a continuously changing environment and procedures Knowledge of Microsoft Office Pack (Word, Excel) Must hold EU citizenship or valid work permit Be a local candidate or willing to relocate to Lisbon, Portugal Benefits. €1,420 including complements + monthly performance bonus + quarterly bonus + signing bonus Relocation package Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today! Job Segment: Branding, Brand Manager, Marketing, Customer Service