German Logistics & Delivery Advisor – Relocation Sofia

German Logistics & Delivery Advisor – Relocation Package Included

Location: Sofia, Bulgaria

Start Date: 18/09

Work Model: Hybrid (1 week per month from the Sofia office, the remaining weeks working remotely)

About The Role

Are you a customer-oriented professional fluent in German and English? Would you like to build an international career while enjoying the flexibility of hybrid work and a generous relocation package?

Join our Logistics & Delivery team in Sofia and help customers enjoy a smooth delivery experience. As a Logistics & Delivery Advisor, you'll support customers by phone and email, assisting with delivery tracking, scheduling, and logistics-related inquiries while delivering an exceptional customer experience.

Your Responsibilities

• Handle inbound customer inquiries via phone and email in German and English.
• Assist customers with order tracking, delivery updates, rescheduling, and logistics-related requests.
• Coordinate with delivery partners to ensure timely and efficient deliveries.
• Resolve customer concerns professionally while maintaining high customer satisfaction.
• Accurately document customer interactions and resolutions using internal systems.
  
  
  

What We're Looking For

• German: C1 level or higher.
• English: B2 level or higher.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.
• Previous customer service or logistics experience is an advantage but not required.
• Availability to work Monday–Saturday, on rotating shifts between 08:00 and 21:00.
  
  
  

Salary & Benefits

• Monthly Salary
• Paid Training: 3 weeks.
• Hybrid work model (1 week per month on-site in Sofia).
• Career development opportunities within an international company.
• Supportive and multicultural working environment.
  
  
  

Relocation Package

We've made relocating to Bulgaria simple:

• €1,500 gross relocation bonus, paid in 2 instalments, to help cover relocation and initial rental expenses.
• 21 days of company-provided accommodation upon arrival.
• Assistance in finding long-term accommodation before your temporary housing ends.
  
  
  

Working Schedule

• Monday – Saturday
• Rotating shifts between 08:00 and 21:00
• Two rotating days off according to the schedule.
  
  
  

Why Join Us?

• Enjoy a flexible hybrid work model, spending just one week per month in the Sofia office.
• Receive one of the most attractive relocation packages available in Bulgaria.
• Start with comprehensive paid training to ensure your success.
• Join a stable international company with clear career progression opportunities.
• Work in a multicultural environment where your German language skills are highly valued.
  
  
  

Ready to start your international career in Bulgaria? Apply today and join our Logistics & Delivery team in Sofia!