German Speaking Customer Support Representative (Remote in Greece)

Location: Fully Remote (Must reside and be legally authorized to work anywhere in Greece) Position Type: Full-time Overview In the European insurance sector, precision, dependability, and regulatory compliance are essential. We are seeking German-speaking insurance specialists to join a remote team representing one of Germany's premier insurance providers. Working from home in Greece, you will manage coverage portfolios and process claims for a client network exceeding 13 million policyholders. Key Responsibilities Portfolio Consulting: Advise policyholders on coverage options—including auto, liability, and property insurance—to ensure complete risk management. Claims Management: Guide clients through every phase of the claims procedure, providing structured support and clear solutions. Client Retention: Build long-term trust by conducting regular account reviews and delivering high-level service. Compliance & Accuracy: Execute system transactions and manage confidential financial records in strict accordance with GDPR guidelines. Process Improvement: Participate in virtual team meetings to streamline workflows and boost overall service quality. Candidate Profile Language Skills: Fluent (C1/C2 level) in written and spoken German to interpret complex policy documents, plus professional English (B2 level or higher) for internal alignment. Analytical Ability: Skilled at assessing detailed file information to deliver accurate risk evaluations. Composure: Able to maintain professional composure when handling high-value property claims or sensitive financial issues. Remote Work Discipline: Strong self-motivation, solid time-management skills, and strict adherence to remote data security protocols. Preferred Experience: Previous background in insurance, finance, or legal fields is a plus, though not required (comprehensive training is provided). Compensation & Benefits Salary Structure: Competitive base pay distributed across 14 annual payments (including standard seasonal bonuses), plus monthly performance incentives. Health Coverage: Full medical, dental, and life insurance starting on your first day. Equipment Provision: High-spec laptop, home office hardware, and secure software delivered directly to your residence. Career Development: Transparent advancement opportunities into senior technical, quality assurance, or supervisory roles. Relocation Package (If Moving to Greece) Travel Coverage: Paid flight arrangements to Greece. Temporary Lodging: 4 weeks of company-funded hotel accommodation upon arrival. Administrative Support: Direct legal assistance to secure your AFM (Greek tax number) and AMKA (social security registration). How to Apply Ready to manage top-tier German insurance portfolios remotely from Greece? Submit your updated resume in English or German to start the application process.