German-speaking Support Specialist

Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented German-speaking candidates to join our client’s growing teams in Sofia across Customer Service and Content Moderation roles.

Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.

About the company

Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.

What will you do?

• Provide professional customer support via phone, email, or chat
• Assist customers with product-related questions and account inquiries
• Troubleshoot technical issues and guide users through solutions
• Escalate complex cases to relevant internal departments
• Review and moderate online content according to company policies
• Ensure that platform content complies with community and safety standards
• Handle sensitive content with professionalism and accuracy
• Maintain high-quality service standards and customer satisfaction
• Collaborate with international teams in a fast-paced environment
• Document interactions and follow internal processes accurately

Candidate profile

• Fluent in German and English
• Strong communication and interpersonal skills
• Good technical understanding and problem-solving abilities
• Ability to work independently and as part of a team
• Comfortable working in a multicultural and dynamic environment
• Detail-oriented with strong analytical skills
• Previous experience in customer support, technical support, or content moderation is an advantage
• Able to handle sensitive or repetitive content professionally
• Flexible and adaptable mindset
• Motivated to relocate and build an international career
• Must be able to start on 5th October or 19th of October 2026.

Employer offers

• Competitive salary package and performance bonuses
• Relocation bonus of €1,200 gross to support relocation and initial rental costs
• 21 days of company-provided accommodation upon arrival
• Flight Tickets Covered - we handle your travel to Sofia
• Support with finding long-term housing
• Paid training and continuous professional development
• International and multicultural working environment
• Career progression opportunities within the company
• Modern office facilities in Sofia
• Private health insurance and additional benefits
• Social events and team-building activities
• Full-time employment contract

About Sofia

Sofia is a vibrant and affordable European capital offering a unique combination of modern city life and rich cultural heritage. With excellent nightlife, beautiful mountain surroundings, low living costs, and a growing international community, Sofia is an ideal destination for professionals looking to start an international experience abroad.

Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7,000 candidates secure their dream jobs.