German Support Specialist - Email Only

Are you a passionate gamer fluent in German? Turn your passion into a career by joining our team as a Player Support Specialist in Sofia, Bulgaria ! In this role, you will deliver exceptional email-based player support for iconic global gaming titles, including League of Legends and Valorant . You will assist the gaming community with technical inquiries, account management, in-game purchases, and gameplay troubleshooting. Key Responsibilities Player Support: Provide high-quality, friendly, and efficient support via email to German-speaking players. Account & Technical Assistance: Help gamers resolve account issues, billing questions, patch errors, and non-technical troubleshooting. In-Game Knowledge: Utilize your deep understanding of League of Legends and Valorant to answer gameplay and feature-related inquiries accurately. Community Advocacy: Maintain positive player sentiment and embody the spirit of the gaming community in all written communications. Requirements & Profile Needed Languages: Native or proficient level of German paired with a strong command of English (written) . Gaming Expertise: Active player or deep knowledge of League of Legends and Valorant . Communication: Strong written communication skills with high attention to detail and correct grammar. Mindset: Patient, empathetic, and enthusiastic about helping fellow gamers. Location: Willingness to work on-site in Sofia, Bulgaria (or relocate with full support). Work Schedule & Environment Location: Fully office-based ( On-Site ) in Sofia, Bulgaria. Schedule: 24/7 operational coverage with rotational shifts from Monday to Sunday. Comprehensive Relocation Package We make moving to Bulgaria simple with a full relocation support framework: Relocation Bonus: A €1,500 Gross Relocation Bonus paid in two installments to assist with your move and initial rental costs. Initial Accommodation: 21 days of company-provided accommodation upon arrival. Housing Assistance: Dedicated guidance to help you find long-term permanent housing in Sofia. Compensation & Benefits Competitive monthly income. Comprehensive training covering systems, tools, and project-specific guidelines. Continuous career development opportunities within a fast-growing global gaming support team.