Guest Experience Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The Four Seasons Resort Maldives at Kuda Huraa prides itself on the commitment to the Golden Rule philosophy “Treat Others as you wish to be treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998. The Four Seasons Resort Maldives at Kuda Huraa is a colorful Garden Island with all the charm and intimacy of a traditional Maldivian Village. Located just 25 minutes by speedboat from the airport, the island’s accommodations, restaurants and recreational facilities are all close at hand, arranged around a beautiful central promenade lined with borders of bougainvillea, frangipani and hibiscus flowers. The Four Seasons Resort Maldives at Kuda Huraa is currently seeking a Guest Experience Manager who shares our passion for excellence and is committed to creating memorable experiences for our guests. As part of a diverse and dynamic team, the Guest Experience Manager plays a key role in delivering the award-winning service for which Four Seasons is renowned. This position reports directly to the Front Desk Manager. A Maldivian work permit will be provided by the resort if required. What you will do: Lead and support the Guest Experience team to deliver exceptional, personalized service at every stage of the guest journey. Coordinate with resort departments to ensure seamless guest experiences and flawless arrival, stay, and departure processes. Act as the primary point of contact for guests, anticipating needs, providing resort information, and resolving concerns with professionalism and care. Personally welcome VIP and special attention guests, ensuring every stay exceeds expectations. Oversee the Guest Experience Program, guest recognition initiatives, and the collection and management of guest preferences. Coach, mentor, and develop team members, fostering a culture of excellence, engagement, and continuous improvement. Conduct regular inspections of guest rooms and public areas to maintain the highest standards of quality and presentation. Support daily operations, including reporting, shift management, and serving as the department representative in the absence of senior leadership. Build strong relationships with guests and industry partners while championing the Four Seasons culture and service standards. What you will bring: 3-4 years of experience in a luxury hospitality environment, preferably within a five-star hotel or resort. Strong leadership and people management skills, with the ability to motivate, coach, and develop teams. Exceptional guest relations and interpersonal skills, with a genuine passion for delivering personalized service. Excellent communication skills in English, both written and verbal. Strong problem-solving abilities, sound judgment, and the confidence to handle guest concerns with professionalism and care. Commercial awareness and business acumen, with the ability to balance guest satisfaction with operational objectives. Attention to detail, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment. A proactive, hands-on approach with the flexibility to adapt to changing operational needs. International hospitality experience; previous experience in the Maldives is an advantage. A positive attitude, professional presence, and a commitment to upholding the world-class service standards of Four Seasons. What we offer: Career growth opportunities both within the Maldives and worldwide at other Four Seasons properties. Competitive pay scheme along with a fair share of service charge on a monthly basis. Diving and snorkeling activities on the house. Complimentary room nights based on your service period with the Four Seasons. Four-share furnished accommodation. All the meals in Employee Restaurant. Use of our Employee Gym & outdoor sports facilities. Employee Lounge equipped with foosball table, pool table, table tennis, PS5 & TV. Free WIFI in employee lounge and living areas. Schedule & Hours: This is a full-time position 48 hours a week with one day off