Head of Payment Operations

Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. About the role You'll take over payment operations at Salmon — reconciliation, settlements, disputes, transaction monitoring, partner operations — and stand up AML operations as the function grows. What you'll do Run operations across both real-time and batch payment flows, with a pool of 7–10 partner banks and payment providers that keeps growing. Launch AML operations from an early stage — the function is starting now, so the team, the workflows, and the monitoring routines are yours to set up. Work directly with Product and Engineering, translating operational requirements into new payment flows so they ship without endless iteration. What you'll own Take over live processes without incidents, gaps, or service interruptions — this is the first priority in your first months. Own daily reconciliation, settlement, and dispute handling across every payment partner. Build and lead a Philippines-based operations team: hiring, onboarding, performance, motivation, retention. Launch AML operations end to end — staffing, workflows, and transaction monitoring. Define SLAs and KPIs for the function and report against them. Hold the operational line in front of the regulator on your part of the business, including direct conversations in English. What makes you a strong fit 5+ years in payment operations, including time in international fintech, digital banking, or payment processing Hands-on experience with reconciliation, settlements, and disputes at real transaction volume Management experience where you hired, built, and scaled a team — not only held a senior title inside one Experience working with non-local or distributed teams, effective in a multicultural setup without a long ramp-up Fluent English, written and spoken — your team is Philippines-based and part of the regulator communication is in English Ready to relocate to Manila; the first three months onsite are required for work visa processing What we offer Build what's next in Southeast Asian fintech. Ownership and flexibility Stock option plan — four-year vesting with a 25% cliff after the first year Hybrid-first, with fully remote work available for eligible roles and core collaboration hours from 12:00 to 19:00 Manila time (UTC+8) Company-provided tools and equipment Office in Bonifacio Global City, Manila — a modern, walkable district at the centre of the Philippines' growing tech scene Health and time off Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits Access to an internal mental health support specialist 22 vacation days, Philippine public holidays, and 15 sick days 105 days of paid maternity leave and up to 14 days of paid paternity leave for employees relocating to Manila Relocation and family support Relocation support for you, your family — including flights, two weeks of accommodation, visas, paperwork, and logistics Reimbursement of eligible pet relocation expenses US$2,500 per year for flights home Baby and family stipends for employees relocating to Manila: US$1,000 per month for each child under two and US$500 per month for each child aged two to 18 Growth and team experience Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications Company-sponsored trips to Manila to meet and work with your team in person Regular team offsites, sports activities, and team events High-performing teams can earn a dedicated beach house week in Southeast Asia Considering a move to Manila? See what life with Salmon looks like