Hebrew Speaking Customer Advisor (on-site)

Position: Hebrew-Speaking Customer Experience Advisor Location: On-site (Lisbon, Portugal) Contract & Hours: Full-time, permanent position Experience: Entry-level; previous customer support or call center experience preferred but not required (full paid training provided) Overview Looking to launch your career in the tech sector in one of Europe's most vibrant coastal capitals? We are hiring customer-focused Hebrew speakers to join a multicultural team in Lisbon supporting a global leader in digital platforms, social media, online advertising, and creator tools. As the main contact point for Hebrew-speaking users and commercial clients, you will resolve platform inquiries, assist with account management, and deliver an exceptional user experience. Key Responsibilities Customer Support: Assist consumers and enterprise clients via live chat, email, and phone regarding account setups, platform tools, and digital advertising features. Troubleshooting: Diagnose technical and operational difficulties, walk users through step-by-step solutions, and escalate complex technical cases to specialized internal teams. Target Achievement: Deliver prompt, efficient, and precise responses to consistently achieve high Customer Satisfaction (CSAT) and quality benchmarks. Platform Guidance: Provide actionable best-practice advice on ad campaign setups, account security, and feature adoption to maximize client value. Continuous Learning: Participate in routine training modules to remain updated on new software features, policy modifications, and operational tools. Minimum Requirements & Eligibility Essential Qualifications Language Capabilities: Fluent command of Hebrew (spoken and written); minimum B2-level English proficiency for team communication, training, and software usage. Work Authorization: EU/EEA/Swiss citizenship, or an active Portuguese Residence Permit ( Título de Residência ) granting immediate full-time work rights in Portugal (visa sponsorship is not available). Digital Literacy & Soft Skills: Familiarity with social media, digital tools, and internet navigation; strong empathy, active listening skills, and a solution-oriented mindset. Compensation & Packages Option 1: Standard Local Package (For Current Residents) Base Salary: €1,767 gross monthly (paid across 12 months) Incentives & Stipends: Monthly performance bonuses plus a daily meal allowance Best For: Candidates already living in Lisbon managing their own accommodation Option 2: Full Relocation Package (For Candidates Moving to Lisbon) Base Salary: €1,478.16 gross monthly Corporate Housing: Private room in a high-quality shared company apartment with all utilities (water, gas, electricity, wifi) fully paid for the duration of the contract Travel & Transfer: Inbound flight ticket to Lisbon fully covered, plus complimentary airport pickup upon arrival Administrative Support: Hands-on assistance with local registration, including obtaining your NIF tax number, NISS social security number, and setting up a Portuguese bank account Perks & Environment Paid Onboarding: In-depth initial training program fully compensated from day one. Career Advancement: Clear internal growth paths, with over 70% of management, training, and QA positions filled internally. Company Culture: International workplace featuring colleagues from over 80 countries, modern office spaces, gaming zones, and break lounges. Health & Wellness: Private health insurance provided after 6 months of employment. Lifestyle Advantages: Enjoy Lisbon's warm climate, coastal living, rich culture, and frequent company-sponsored social and sports events. Application Process Submit an updated CV to begin the evaluation process. Suitable candidates will be contacted swiftly by our talent acquisition team for a preliminary phone interview.