Hebrew Speaking Customer Advisor (on-site)

Position: Hebrew-Speaking Customer Experience Advisor Location: On-site (Lisbon, Portugal) Contract & Hours: Full-time, permanent position Experience: Entry-level ( customer service background preferred, but full paid training is provided) Overview Ready to build your career in Europe's growing tech hub? We are hiring customer-centric Hebrew speakers to support a global leader in digital platforms, ad network solutions, and social media tools. Operating from Lisbon, you will serve as the primary contact for Hebrew-speaking commercial clients and consumers, resolving technical issues and delivering support. Key Responsibilities Customer Support: Assist users and commercial accounts via chat, email, and phone with platform navigation, account setups, and ad features. Troubleshooting: Resolve technical issues, guide users through step-by-step solutions, and escalate advanced cases to specialized tech teams. Target Achievement: Meet quality benchmarks and CSAT metrics through timely, accurate service delivery. Platform Guidance: Provide strategic recommendations on account security, tool adoption, and ad setup optimization. Continuous Learning: Attend routine training modules to remain current on software updates, feature rollouts, and operational workflows. Minimum Requirements & Eligibility Language Capabilities: Fluent Hebrew (written and spoken); minimum B2 English proficiency for internal comms and software usage. Work Authorization: EU/EEA/Swiss citizenship or a valid Portuguese Residence Permit ( Título de Residência ) permitting full-time work (no visa sponsorship provided). Digital Literacy & Soft Skills: Tech-savvy with high empathy, strong listening abilities, and a solution-oriented mindset. Compensation & Packages Option 1: Local Package (Current Residents) Base Salary: €1,767 gross monthly (12 payments/year) Incentives: Monthly performance bonuses + daily meal allowance Option 2: Relocation Package (Moving to Lisbon) Base Salary: €1,478.16 gross monthly Housing: Dedicated private room in a shared company apartment with all utility bills covered Travel: Flight ticket to Lisbon provided + airport pickup Admin Support: On-the-ground support acquiring NIF, NISS, and local bank account setup Perks & Environment Paid Onboarding: Full compensation from day one of training. Career Advancement: Clear internal advancement tracks across QA, training, and management. Company Culture: Multicultural workplace featuring modern facilities, recreational areas, and team lounges. Health & Wellness: Private health coverage provided after 6 months. Lifestyle Advantages: Enjoy Lisbon's warm climate, coastal environment, and company-sponsored social outings.