Housekeeping Manager

Job Overview

Housekeeping Manager will oversee the daily operation of the Housekeeping Team, and also work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining a high quality of cleanliness throughout the hotel. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but especially in the winter.

Responsibilities and Duties

The key tasks that are required of this person include:

• Oversee the daily smooth function of housekeeping to maintain the high quality of cleanliness throughout the hotel, and deliver a high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko.
• Work closely with the cleaning company as well as other departments.
• Ordering and inventory of cleaning supplies, amenities, and linens.
• Handle and resolve any owners and guests related issues.
• Review owners and guests feedback and make action effectively.
• Recruitment of new full-time and seasonal staff.
• Monitor performance of staff, provide feedback, coaching and training as required.
• Conduct performance reviews with relevant staff as necessary.
• To ensure the working environment is safe and create a happy working environment.
• Role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints.
  
  

Reports to: Assistant Hotel Manager

Qualifications / Requirements

• Housekeeping management experience ideally with seasonal/resort experience.
• A self-starter that can work independently and achieve targets.
• Understand Setsu Niseko’s vision for customer service and be committed to its delivery.
• Be an excellent, flexible, inspirational and involved team player.
• Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization.
• Ability to work well under pressure and strong problem-solving skills.
• Ability to set priorities and work to deadlines with close attention to detail.
• Always be punctual and considerate of fellow work colleagues.
• Ideally native or fluent in both business Japanese and English.
• Visa status permitting full-time work in Japan. Sponsorship available for the right applicant.
• Driving license essential.
  
  

Standard Working Hours

9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week.

Employment Benefits

• Monthly salary: ¥390,000 ~ ¥450,000 (plus annual discretionary bonus)
• Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment.
• Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
• Individual Seasonal HANAZONO Grand Hirafu lift pass
• Japanese Health Insurance and Pension according to the law
• Commuting allowance to and from your home to work, capped at ¥45,000 per month.
• Retirement plan (after 10 years of service)
• Relocation expenses paid (up to ¥200,000 from outside of Hokkaido and ¥100,000 from within Hokkaido, based on actual expenses)
  
  

If you are interested, please don’t hesitate to send an e-mail with your resume and a cover letter to: [email protected].

Check-In / Check-Out

Guests Per Suite

Adults Ages 13 or above

Children Ages 7 - 12

Infants Ages 0 - 6

Reservations

+81 (0) 136 55-5131

Front Desk / Concierge

+81 (0) 136 55 7882

SC Global – Singapore Gallery

Viewing by appointment only

Tel: +65 6100 2323

WhatsApp: +65 9366 8566

[email protected]

Niseko Real Estate Gallery

(viewing by appointment only)

Mountain Side Palace 2F 2-6 1-jo 3-chome,

Niseko Hirafu, Kutchan-cho,

Abuta-gun, Hokkaido, 044-0080 Japan

Tel: +81 (0) 136 21 7722

[email protected]

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