HR Specialist- Benefits

Job Description Summary The Benefits Specialist will serve as a key member of the People Operations Shared Services CoE, providing Tier 2 benefits administration support -. The incumbent will work closely with the People Operations team, Total Rewards, external benefits vendors, and the Tier 1 support provider to ensure seamless, accurate, and compliant administration of employee benefits. Job Description Key Responsibilities: 1. Workday Benefits Administration (Tier 2 Support) Administer employee benefits within Workday HCM , including processing of: Life Events (e.g., marriage, new dependents, divorce) Open Enrolment cycles Data corrections and retroactive adjustments Lifestyle Reimbursement Requests Make employee-level data adjustments within Workday across HCM, Compensation, and Benefits modules in response to government regulation changes or benefit plan modifications Execute mass uploads for onboarding of interns and apprentices (benefit data only) Maintain data integrity and accuracy across all benefits-related records in Workday 2. Passive Events Administration Monitor and administer dependent eligibility events Review and verify proof of full-time education documentation submitted by employees Confirm continued eligibility with benefits vendors and amend coverage records in Workday accordingly 3. Lifestyle Reimbursement Processing Process lifecycle reimbursement requests triggered via the Workday inbox notification workflow Review and approve employee-submitted receipts in Workday Input approved one-time payments directly into Workday in line with policy and internal controls Ensure all reimbursement controls are executed accurately and in compliance with GE Vernova policy 4. Vendor & Carrier Liaison Act as the Tier 2 point of contact for benefits carriers and vendors Transmit benefit and payroll data (reports/files) between Workday and vendors/payroll providers where automated Workday integrations are not yet in place Upload or share files securely with vendors via Box as part of manual interim processes Escalate and resolve vendor queries in collaboration with the PO team and Alight Strada 5. Tier 1 Triage & Escalation Support Support Tier 1 call center by resolving escalated employee and vendor inquiries that require Tier 2 benefits administration intervention Provide timely, accurate responses and guidance to ensure first-contact resolution where possible Log, track, and close service cases efficiently within the case management system 6. Compliance & Regulatory Support Implement all administrative activities to adhere to legislative requirements and GE Vernova internal policy standards 7. Transition Support Support the manual processing of vendor files Contribute to process documentation, knowledge transfer, and stabilization activities as the team transitions from the incumbent resource to the CoE model Support readiness activities including the setup of automated Workday integrations with benefit vendors Required Qualifications: This role requires 3+ years of experience in Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience). Customer-centric mindset with a commitment to employee experience Collaborative team player with the ability to work across geographies and time zones Process-oriented with an ability to document and improve workflows with a LEAN mindset Should be flexible to work to support countries in different time zones Desired Characteristics: Strong oral and written communication skills. Ability to document, plan, market, and execute programs. Strong working knowledge of Workday, Service Cloud, Powerpoint, MS Excel. Experience in LEAN processes Benefits knowledge: Familiarity with employee benefits schemes, compliance requirements, and regulatory frameworks Additional Information Relocation Assistance Provided: Yes