IT Administrator (m/f/d)

Explore a new world of possibilities At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. An amazing journey of opportunity with an international team lies ahead - join us! Your future contribution We are seeking a highly skilled and experienced IT Administrator to oversee and maintain our IT infrastructure, ensuring the smooth operation of IT services across the organization. This role requires a deep understanding of Networking (Juniper), IT Service Management (ITSM), infrastructure maintenance, and high-level technical support, along with experience in GitHub administration. While a basic understanding of DevOps practices is beneficial, this is primarily an IT administration role focused on system reliability, security, and efficiency. How you’ll add value Own the network infrastructure and ensure operational readiness, high availability, and continuous improvement. Lead IT service management processes, ensuring compliance with ITIL best practices and SLAs. Provide high-level technical support, manage on- and offboarding, and resolve escalated IT issues in a timely manner. Manage and maintain on-premise and cloud-based IT infrastructure, ensuring system performance, security, and availability. Administer Okta, Google Workspace and Atlassian and ensure seamless user authentication, access control, and security compliance. Continuously improve workflows to enhance user experience and security. You’ll be successful in this role if you Have 4+ years of experience in IT Administration, Networking, and end-user Support, and IT Service Management. Bring a strong networking background (routing, switching, VPNs, network security). Demonstrate proven experience in ITSM, high-level troubleshooting, and infrastructure maintenance. Have hands-on experience with Google Workspace, Okta, Jira, and Confluence administration. Collaborate with DevOps and engineering teams to ensure IT infrastructure aligns with development needs. Bring familiarity with AWS, Kubernetes, and automation tools (a plus). Communicate clearly, with strong written and verbal proficiency in English. Bring strong problem-solving and analytical skills, paired with a proactive mindset. Prioritize and manage multiple tasks in a dynamic environment. What we offer AI-first culture: Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices. Flexible hybrid work: Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.* Competitive compensation: Market-aligned salary plus stock options for eligible roles. Generous time off: 27 vacation days to start, increasing with tenure to up to 32 days. Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs. Relocation & visa support: Full visa sponsorship and relocation support for international hires joining our Berlin office.* Growth & development: German classes, masterclasses, and cross-team mentoring. Commuter & mobility perks: Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion. Wellbeing & fitness: Mental health support resources and subsidized sports memberships. Travel & lifestyle perks: Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear. Climate responsibility: We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact. *Certain conditions apply. Check out what your future colleagues have said about us on Glassdoor and Kununu! Protect Yourself From Recruitment Scams At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note: All legitimate job opportunities are listed on our official Careers Page. Any communication from us will come from an @hometogo.com email address. If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification via recruiting@hometogo.com.