IT Support

Company Background: GGSoft is an iGaming game development company specializing in online casino games. The company develops innovative gambling games powered by its proprietary high-performance game engine, delivering smooth gameplay and immersive gaming experiences. GGSoft focuses on combining strong technical capabilities with creative game design to create unique and engaging casino games for online gaming platforms. -Nationality : Indonesian priority (Second consider China, India, and Pakistan) -Work Location:Dubai -Language: Indonesian (Bahasa) Preferred / English (mandatory, client-facing) / Chinese is a plus. -Salary: USD 640 / month (IDR 10,000,000) -Payment method: Indonesian candidates: Bank transfer Non-Indonesian candidates: USDT -Bonuses: Holiday bonus: 1 month salary (prorated if <1 year) Annual bonus: up to 1 month salary (performance-based) Relocation benefit- Work visa Flight ticket Shared accommodation One annual return flight to home Additional monthly allowance in cash: AED 3,300 (~USD 900) for living expenses -Working Hours : Shift-based (24/7 coverage) Working hours: 8–12 hours per shift Current: Small team may require longer hours and daily work Typically no tickets on weekends Future plan: As team grows workload will decrease + 1 day off per week -On-call: Included as part of shift coverage Role Overview- Responsible for providing IT support to B2B clients, ensuring smooth day-to-day operations, timely responses to client inquiries, and effective handling of issues. The role also supports new client onboarding, testing, and documentation to ensure services are delivered accurately and efficiently. Key Responsibilities- Provide IT support to B2B clients Respond to client inquiries in a timely manner Troubleshoot system and operational issues Support client onboarding, testing, and system setup Verify and check data via system panels or dashboards Maintain documentation and internal records Ensure stable and smooth daily operations Technical Requirements Proficient in Microsoft Excel (or equivalent tools) for data checking and basic analysis Comfortable working with documents, reports, and admin systems/panels Ability to read, verify, and validate data accurately Basic understanding of IT systems and workflows Minimum 2 years of relevant IT experience Experience in iGaming / online gaming industry is a strong plus Willing to work overtime or night shifts when required Requirements- Strong communication skills with a fast and responsive working style Detail-oriented, responsible, and able to handle multiple tasks Able to manage multiple client requests simultaneously Able to work independently and as part of a team iGaming experience is a plus (not mandatory) Education background is flexible; practical experience is prioritized Interview Process- 1 round final interview only No technical test Duration: ~1 hour