IT Support Specialist

Description Moon Active is one of the world's fastest-growing mobile game companies, providing top-quality gaming entertainment that is enjoyed by millions of players across the globe. Over the past five years, we have grown from 100 team members to over 2,000. We’re looking for incredible people who have a desire to create, develop and deliver an out of this world game experience. Become a part of our talented and data-driven team, join the Fun side of the Moon! We are looking for a talented IT Support Specialist to join our IT team and provide IT services to employees. The role includes taking part in various IT activities, supporting, implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, and providing the best service to our clients. Responsibilities Respond to requests for technical assistance in person, via phone, email and ticket support center; Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems; Provide guidance, assistance, coordination and follow-up on clients questions and issues; Follow standard IT procedures, logging all IT interactions and administering IT software; Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including systems and networks; Responsible for managing the onboarding and offboarding processes end-to-end; Collaborate with various technical teams within the organisation; Identify and escalate situations requiring urgent attention; Support IT purchasing upon demand. Requirements Experience as a Help Desk / IT Support (2+years); High customer orientation skills; Familiarity with Hardware components (Desktops, Laptops); Experience with handling IT tasks on MacOS and Windows OS; Experience with one of the following IT backend environments (Active directory, Microsoft Azure AD, Okta, Microsoft Office 365, Google Workspace); Well experienced in supporting end-user desktop peripherals and applications such as internet browsers, printers, workstations, emails etc; Understanding of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS); Communication skills for interfacing with employees in a multitasking environment; Solid knowledge of information security principles and practices; Proficiency in Polish and English. Benefits Why join Moon Active? Be part of a leading global mobile gaming company with a unique product enjoyed by millions; Thrive in an exceptional, innovative, and dynamic environment; Enjoy full transparency and open communication with talented colleagues across teams; Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company; Influence and help build personalized product experiences that impact millions of users worldwide. We offer Generous compensation; paid vacation and sick leave; Extensive medical and life insurance coverage for you and your family; CrossFit & running classes at the office and MultiSport card; Comfortable and modern office located on Królewska 16 street in Warsaw; Free daily breakfasts and lunches, and a fully stocked kitchen with snacks and fruits; Latest tech equipment, including macOS devices; Training & Development/Tuition reimbursement; Friend Referral Program with generous bonuses; Fun and collaborative workplace culture with regular Friday Happy Hours and team gatherings; Relocation bonus for candidates moving to Warsaw; Bicycle and Car parking. We Play to Win! We Play it Smart! We Play as a Team! We are committed to investing in our employees and fostering a workplace that champions innovation, creativity, and collaboration. At Moon Active, we empower our team members to unleash their potential and achieve remarkable results every day. We encourage bold decision-making and believe that every individual has a significant impact on our success. Join us and level up your career in a supportive and high-achieving environment! #LI-Hybrid