Italian-speaking Customer Expert for Norton Motorcycles

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TP Greece

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Job Overview:

Are you passionate about delivering premium customer experiences?

TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for Italian-speaking Customer Experts to join our team and support Norton’s high-value customers worldwide.

In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.

What You Will Do

• Deliver exceptional customer service, following Norton’s standards and processes.
• Provide accurate information to prospects and guide them throughout their journey.
• Perform Level 1 troubleshooting for connected services.
• Call, collect and analyze customer feedback through structured workflows.
• Coordinate with Norton’s dealer network to ensure timely updates and resolutions.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage high-value customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.
  
  

What You Will Bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy and basic knowledge of MS Excel.
• Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
• Bachelor’s degree preferred.
  
  

What We Offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary (14 salaries per year)
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity
  
  

Key Takeaways

• TP Greece seeks Italian speaking Customer Experts to support Norton Motorcycles’ high-value customers.
• The role involves delivering customer service, guiding prospects, and performing troubleshooting.
• Candidates should have excellent Italian and English skills, plus prior customer service experience, preferably in luxury brands.
• TP Greece offers relocation support, competitive salary, health benefits, training, and growth opportunities.
• The company promotes a diverse workplace and provides free online Greek language courses.
  
  

Find out more

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• Do you need even more available jobs?
  
  

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