Junior IT Support (all genders) - Digital Workplace

Join us as a Junior IT Support (all genders) in our Digital Workplace team and help shape the future of autonomous mobility! Join MOIA as a Junior IT Support and become part of our Digital Workplace team, supporting our growing Munich location . This is an excellent opportunity to grow your IT support career in a modern, cloud-first environment while learning from experienced IT colleagues. You’ll support employees with day-to-day IT topics, gain hands-on experience with modern workplace technologies, and develop your skills in a structured and supportive setup. We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions — providing a strong, modern foundation for growth. What you will do Provide first-level and near-desk IT support for employees in the Munich office. Handle incidents and service requests via our ticketing system. Support daily usage of Apple devices and workplace hardware. Assist with onboarding and offboarding , including device setup and access provisioning. Support SaaS tools such as Microsoft 365, Okta, Slack, Atlassian, and Miro. Help with device deployment, inventory, and basic maintenance. Escalate complex issues to senior IT colleagues when needed. Contribute to IT documentation and basic process improvements. Learn and apply best practices for security, identity management, and digital workplace tools. While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office , especially during the setup and growth phase of the location. What will help you to fulfill your role First experience in IT Support, Helpdesk, or a similar role. Hands-on experience with Apple devices in a professional or educational environment. Interest in cloud-based workplace tool s and modern IT setups. Familiarity with tools like Microsoft 365, Slack, or Okta is a plus. Willingness to learn MDM solutions ( e.g., Jamf , Microsoft Endpoint Management). Comfortable working with ticket-based systems. S ervice-oriented mindset with a strong focus on user experience. Ability to work reliably onsite and follow structured processes. Great communication skills in English (C1) and German at least B1. We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! Our benefits in a nutshell Competitive salary (including bonus) Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) Budget and monthly expense allowance for home office setup Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog ! Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides Subsidized fitness club membership or bike leasing Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes Mental health support, 1:1 sessions with external professionals and mental unload workshops 30 vacation days, sabbatical and unpaid leave option Relocation support with service provider (visa, administration, etc.) Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here . Be who you are! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. How we work At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process , or follow us on Instagram for a look behind the scenes at MOIA. Who we are At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving . With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. Your application to MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.