Lab IT Desktop Support Engineer

Catalyx is seeking a Lab IT Desktop Support Engineer to join our team and work on our customer site in Cork. Who We Are: Catalyx is a machine vision and automation company that integrates technology and people to help global manufacturers and logistics companies achieve next-generation levels of quality and throughput. For over thirty years, the minds behind Catalyx have been at work maximizing operational processes across highly regulated industries by inventing new technology applications and supporting companies with technical experts. With 9 global offices, over 550 team members, and 3,000 projects under our belt (and counting), we have the capabilities and reach to solve unique process problems at scale – and the vision to keep doing what’s never been done before. For more information visit www.catalyx.ai . The Role: The ideal candidate will have strong technical troubleshooting skills, experience working with lab-based IT systems, and a solid understanding of GMP compliance. This is not a typical desktop support role and requires experience supporting laboratory equipment and environments. Responsibilities: Provide first-line support for laboratory equipment issues and escalate to CSV/IT teams as necessary. Conduct periodic reviews of lab systems, including access control and audit trail checks. Manage user access requests for laboratory systems in compliance with internal procedures. Support commissioning and qualification activities for new lab equipment. Assist in the coordination of setup and deployment for newly acquired lab systems. Collaborate with internal teams including IT, Quality, and Validation to ensure GMP compliance. Support the transition of two internal resources moving into the new qualification group and assist with onboarding and training as needed. Maintain documentation and logs in line with regulatory requirements. Equipment Supported: Waters HPLC systems Agilent HPLC systems (including 9 instruments) Bioassay instrumentation Plate washers Teacans Equipment across bioassay, wet chemistry, and general laboratory environments Requirements: Strong understanding of laboratory systems and data integrity principles Experience with system access management and audit trail reviews Familiarity with laboratory workflows and equipment setup procedures Excellent troubleshooting and problem-solving skills Effective communicator with strong organisational abilities Ability to work independently and within a cross-functional team Exposure to equipment qualification processes (IQ/OQ/PQ) Understanding of clinical and commercial lab operations Why Join Catalyx? At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities. Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone. At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.