Leadership - Fulfiment & Experience (Strategy & Ops)

About the Team You will join the Fulfilment and Experience (F&E) leadership team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users . From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match. About the Role As a Director within F&E , you will be a critical anchor shaping how buyers and sellers experience the platform and how efficiently and reliably it runs. This is a highly generalist leadership role designed for a strategic problem-solver who can navigate seamlessly between long-term strategic transformation and large-scale, metrics-driven execution. Rather than being confined to a single vertical, you will own one (and over time, potentially more than one) of Meesho's most critical F&E charters. Depending on where the business needs you most and where your strengths lie, this could be any of: Valmo Platform & Network Economics: Scale Meesho’s low-cost logistics ecosystem. Drive unbundled logistics innovation across Valmo Airhubs (first/last mile), Valmo Bases (sortation/middle mile), and Captains & Pilots (franchise partners and delivery execution) to reduce Cost-Per-Delivery-Order (CPDO) while improving SLA predictability. Speed Platform & Valmo Express: Build product and operational levers that make fast delivery a structural advantage. Drive program adoption (e.g., "FAST" badges, early-morning cutoff SLAs, dedicated FE pickups) to lower RTO (Return to Origin) and cancellation rates. User Experience & Buyer Trust: Architect end-to-end pre- and post-order journeys for India’s price-sensitive Tier-2+ consumers. Solve complex operational challenges around 7-day return lifecycles, fake-delivery mitigation, and localized tracking updates. Seller (Supplier) Experience: Own seller onboarding, dispatch panels, auto-manifesting, claims engines, and payout predictability. Protect seller economics in a 0% commission ecosystem through efficient return disputations and inventory health tools. Central Cost & Reliability Platforms: Manage overall platform health, CPDO baselines, and cross-dock reliability through machine learning forecasting tools and automated Control Towers. What you will do Strategic & Operational Ownership: Define and execute the 12–18 month roadmap for your charter, balancing growth, operational SLA performance, and unit economics. First-Principles Systems Engineering: Identify structural network bottlenecks, anticipate second- and third-order order flow impacts, and build early-warning systems to mitigate disruptions before they affect buyers or sellers. P&L & CPDO Efficiency: Drive continuous cost-to-serve reductions while ensuring neutral-to-accretive impacts on Net Merchandise Value (NMV). Ensure all program investments yield clear ROI within 12–18 months. Product & Tech Interventions: Partner closely with Product and Engineering leadership to automate manual interventions, refine dynamic line-haul and vehicle routing algorithms (VRP), and build automated control tower monitoring. Cross-Functional Alignment: Collaborate across Category, Tech, Finance, and Customer Experience teams, alongside external partner networks, to align operational capability with platform growth targets. People Leadership: Build, mentor, and scale a bench of central and regional operational leaders. Cultivate an environment rooted in accountability, rapid experimentation, and data-backed decision-making What you will need Experience: 10–15 years of total experience combining background from a top-tier management consultancy (McKinsey, BCG, Bain, AT Kearney, etc.) with operational or product leadership in high-growth tech platforms, e-commerce, or large-scale supply chain ecosystems. Education: Bachelor’s degree in Engineering/Technology or Master’s/MBA from a premier institution Deep Systems Thinking: Ability to decompose messy, unstructured business challenges into structured platform interventions. Data & Metrics Fluency: Comfort operating in hyper-analytical environments, using metrics to diagnose root causes across CPDO, hub density, RTO rates, and seller NPS. Generalist Adaptability: Demonstrated ability to enter unfamiliar operational spaces, build rapid context, and deliver measurable impact across different functional domains. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks. To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience. At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the Rights of Persons with Disabilities Act, 2016 , we uphold the following principles: Equal Opportunity : We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job. Accessible Workplace : Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work. Inclusive Hiring Process : We adopt a transparent and non-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request. Career Growth : We provide adequate training post-recruitment and pre-promotion, with training materials available in accessible formats to enable equal career progression. Support & Confidentiality : A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability-related information. Awareness & Inclusion : We conduct awareness programs to promote a culture of inclusivity across the organization. Meesho welcomes applicants and employees of all abilities and is dedicated to fostering an environment where differently abled persons can achieve their full potential. Know more about Meesho here : https://www.meesho.io/