Luxury STR General Manager

A rapidly growing upscale vacation rental management company is seeking a hands-on General Manager to lead operations across their portfolio. This individual will oversee all aspects of the business, including housekeeping, maintenance, guest services, homeowner services, and administration, while serving as a key partner to ownership.

This is an outstanding opportunity for a strong operational leader who enjoys building teams, improving processes, and driving results in a high-growth entrepreneurial environment.

Compensation & Benefits: $140,000 - $160,000 + 20-30% bonus (OTE est. $200,000), Comprehensive health benefits, paid time off, Long-term growth potential with executive leadership opportunities & more!

Relocation: Yes, relocation assistance is available depending on the candidate, timeline, and current location.

Location/Schedule: On-site. Must be operationally available during peak regional seasons, including weekends and holidays, while building sustainable structures that protect team time off.

Responsibilities

• Lead day-to-day operations for a portfolio of 200–500+ vacation rental homes throughout Northwest Arkansas.
• Oversee housekeeping, maintenance, guest services, homeowner services, and administrative functions.
• Develop and implement systems and processes that improve efficiency and profitability.
• Manage local employees, offshore teams, and vendor partners while fostering a culture of accountability and service excellence.
• Monitor budgets, financial performance, and operational metrics.
• Build strong relationships with homeowners, vendors, and strategic partners.
• Support growth initiatives and help execute the company's long-term vision.

Qualifications

• 7+ years of leadership experience within vacation rental management, hospitality, or property operations.
• Experience managing portfolios of 200–500+ vacation rental homes, preferably large single-family residences.
• Deep expertise in maintenance, housekeeping, and homeowner services operations.
• Experience managing a combination of employees, contractors, vendors, and offshore teams.
• Strong financial acumen with experience managing budgets and forecasting.
• Proven ability to lead in a fast-paced, entrepreneurial environment.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications

• Previous General Manager, Vice President, or Chief Operating Officer experience.
• Exposure to sales, marketing, and revenue management functions.
• Bachelor's degree.

If you are a builder, operator, and people leader who enjoys rolling up your sleeves and creating scalable systems while delivering exceptional hospitality experiences, we'd love to hear from you.