Manager, Customer Development - Operations & Planning

Job Description Summary: Role Purpose The Customer Development (Vertical) – Operations & Planning role is responsible for driving seamless coordination across bottlers, franchise teams, and internal stakeholders to ensure effective business planning, operational execution, commercial launches, and portfolio development. The role acts as a central point of contact to support customer development initiatives, cross-functional alignment, and business growth across the Coca-Cola System. 1. Stakeholder Management & Bottler Coordination Key Responsibilities: Act as the primary coordination point between Coca-Cola and bottler teams for Customer Development initiatives. Drive end-to-end planning and execution of key business activities, including: Annual Business Planning (ABP) Monthly/Quarterly Business Reviews Commercialization of new products and packs Operational planning and execution Sales incentive program rollout and governance Customer Development initiatives supporting business growth Ensure timely communication, alignment, and execution across all bottler stakeholders. Track action items, follow up on deliverables, and ensure milestone adherence. Facilitate issue resolution by coordinating with relevant cross-functional teams. 2. Internal Franchise Coordination & Stakeholder Management Key Responsibilities: Coordinate closely with Integrated Franchise teams to align Customer Development priorities with franchise business objectives. Serve as the central point of contact for Customer Development-related communication across franchise functions. Build strong relationships with internal stakeholders across Sales, Commercial, Finance, Supply Chain, Marketing, and Operations. Support governance meetings, business reviews, and strategic planning sessions. Ensure effective collaboration between franchise teams and bottlers for smooth execution of business plans. Drive cross-functional alignment to achieve Customer Development objectives. 3. Beacon / Focus Brand Planning & Commercial Execution Key Responsibilities: Lead end-to-end planning and execution of Beacon and Focus Brand initiatives. Manage commercialization activities from planning through successful market launch. Support: Annual and monthly planning Sales forecasting Demand generation planning Supply planning and execution Marketing activation tracking Monitor launch readiness and in-market execution. Coordinate with Supply Chain, Marketing, Commercial, and Bottlers to ensure timely availability of products. Support the development and execution of segregated packs and portfolio expansion initiatives. Drive Customer Development portfolio growth through effective planning and execution. 4. Data Management, Business Support & Operational Enablement Key Responsibilities: Consolidate Customer Development data from all Integrated Franchises and Independent Bottlers. Prepare business reports, dashboards, presentations, and performance trackers. Support financial and supply-related issue resolution impacting Customer Development initiatives. Analyze business performance and identify operational improvement opportunities. Ensure timely availability of accurate business information for leadership reviews and decision-making. Support governance processes by maintaining high-quality business data and reporting standards. 5. Cross-Vertical Coordination & Business Support Key Responsibilities: Partner with Customer Development verticals to ensure seamless execution of commercial initiatives across: Modern Trade (MT) B2B Q-Commerce E-Commerce Travel Business Railways Quick Service Restaurants (QSR) Coordinate with bottlers to ensure smooth operational execution across all channels. Support planning, commercialization, supply readiness, and business execution for cross-vertical initiatives. Facilitate communication between channel teams, bottlers, and franchise stakeholders. Identify execution challenges and proactively drive resolution through cross-functional collaboration. Key Competencies Stakeholder Management Cross-Functional Collaboration Business Planning & Execution Commercialization & Go-to-Market Planning Forecasting & Demand Planning Project & Program Management Data Analysis & Business Reporting Supply Chain Coordination Communication & Influencing Skills Problem Solving & Decision Making Operational Excellence Customer Development & Channel Management Skills: Location(s): India City/Cities: Gurugram Travel Required: 26% - 50% Relocation Provided: Yes Job Posting End Date: August 10, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.