Manager, Revenue & CX

THE OPPORTUNITY

We are looking for a sharp, versatile, and driven Manager to join IL MAKIAGE’s Revenue & CX team. This is a high-visibility, high-impact role at the center of two of the company’s most strategically important functions — working directly with the VP of Revenue & CX to drive the team’s most critical initiatives forward.

The Revenue team manages the P&L for a portfolio of revenue initiatives, including the subscriptions business which sits at the core of the company’s financials. The CX team owns the end-to-end customer experience — maintaining brand integrity, ensuring customer pain points are addressed, and turning feedback into action. Together, these teams have an outsized impact on post-purchase retention and lifetime value (LTV), both critical pillars of the company’s growth and profitability.

This is an intentionally wide-ranging role. On any given day, you might be shaping a long-term retention strategy, managing the launch of a new digital product feature, digging into a dataset to understand a trend, or coordinating cross-functional stakeholders to get something important shipped. Think of it as a hybrid strategy / BizOps / PM / analytics position — with the scope, visibility, and influence to match. It is an individual contributor role but requires heavy collaboration with colleagues and partners of all levels.

We’re looking for someone who can take a direction and run with it independently, make sound decisions with imperfect information, and cover an enormous amount of ground without sacrificing quality. You will work hard, and you will learn even more — about beauty / wellness, DTC, what it takes to build and operate a world-class consumer business, and how to be a highly effective professional.

WHAT YOU’LL DO

Strategy & Operations

• Partner directly with the VP of Revenue & CX to identify, prioritize, and execute on the team’s highest-impact initiatives
• Drive strategic projects end-to-end: build the business case, align cross-functional stakeholders, execute the plan, and track results rigorously
• Manage and improve the operational cadence of the Revenue & CX teams — including reporting / forecasting, removing operational friction, streamlining processes, and building scalable solutions
• Work with a wide range of internal partners — senior leadership, product, marketing, engineering, finance, etc. — to align on priorities and get things done
• Proactively leverage AI to multiply the team’s productivity and impact

Product

• Develop into a product manager for the digital products the Revenue & CX teams own — including the customer account interface, returns & exchanges portal, contact form, AI agents, and more
• Translate business requirements into clear product specs and work directly with engineers and TPMs to ship high-quality experiences on time
• Design and track A/B tests and experiments to optimize performance
• Proactively monitor product health — flagging issues and owning solutions
• Leverage key product management tools including JIRA, Optimizely, GA4 / GTM, and Figma

Analytics

• Ground every decision in data: conduct ad hoc analyses, build models, design frameworks, and track KPIs that measure the effectiveness of our initiatives
• Leverage tools including AI, Excel, Looker, and Alteryx to extract insights and communicate them clearly to stakeholders

WHO YOU ARE

• You have a true spirit of ownership — when something is yours, you own it fully, see it through, and hold yourself to a high bar without being told twice
• You are highly independent and thrive in ambiguous, fast-paced environments
• You have a bias to action: you move quickly and make smart decisions with imperfect information
• You work well with all kinds of people — across levels, teams, and working styles — and know how to influence, align, and get things done without formal authority
• You can toggle fluidly between the 30,000-foot view and the granular details — equally comfortable presenting a strategic narrative to leadership and getting into the weeds of a spreadsheet
• You are analytically strong — you are detail-oriented and have strong speed to output (deep technical expertise not required, but you must be highly comfortable working with numbers)
• You communicate powerfully and concisely — in writing and verbally
• You are low-ego, relentlessly curious, and always looking to grow; you take feedback well and put the team first

ADDITIONAL DETAILS

• Location: Soho, New York (in-office 4 days a week)
• Experience: 2–4 years at a top-tier management consulting firm, investment bank, or high-growth tech company (in a strategy, BizOps, or similar role); product management experience a plus
• Start Date: Immediate, with some flexibility
• Benefits: Competitive package including unlimited PTO, 401(k) match, employer-sponsored healthcare, paid disability leave, and commuter benefits
• Visa Sponsorship: Available for qualified candidates (OPT, STEM OPT, H-1B)

ABOUT IL MAKIAGE & ODDITY

IL MAKIAGE is a technology-driven beauty company based in NYC. We are defining and building the future of beauty by using unparalleled technology and AI to connect people with superior, painstakingly tested beauty products. We invest heavily behind our capabilities and strongly support experimentation and intellectual freedom to push the boundaries of what technology and data science can achieve.

ODDITY is a consumer tech company that builds and scales digital-first brands to disrupt the offline-dominated beauty and wellness industries. The company serves over 40 million users with its AI-driven online platform, deploying data science to identify consumer needs and developing solutions in the form of beauty and wellness products. ODDITY owns IL MAKIAGE, SpoiledChild, and Methodiq, with business headquarters in New York City, an R&D center in Tel Aviv, and a biotechnology lab in Boston. Our culture is fast-paced, innovative, agile, and offers every team member the opportunity to drive meaningful impact.