Mobile Video Quality Specialist

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Global Field and Product Quality Job Description We are seeking a detail-oriented and analytical Mobile Video Quality Specialist to join our Quality organization in Allen, Texas. This role is critical for supporting the continuous monitoring, evaluation, and improvement of our mobile video products. Working alongside cross-functional teams, you will act as a frontline quality analyst monitoring real-time performance, triaging video quality issues, and facilitating resolution across hardware, software, and network operations. Key Responsibilities Quality Leadership: Manage both software and hardware quality standards, drive product quality practices across the product development lifecycle, facilitate DFMEA and design reviews to prevent defect leakage Problem Resolution: Lead root cause analysis of fielded product defects and drive corrective actions, assist in identifying, logging, and triaging mobile video performance anomalies. Facilitate cross-team communication between engineering, product, and vendor teams to drive timely root-cause analysis (using basic methodologies like 5 Whys or Fishbone diagrams). Technical Evaluation: Support technical evaluation on quality issues, hardware, software, identify process gaps and drive continuous improvement initiatives, other. Reporting: Build and maintain basic quality dashboards and statistical reports to highlight trends, product quality levels, and recurring failure modes for leadership review. Qualifications & Preferred Skills Education/Experience: Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, with Data Analytics experience, or a related technical discipline. 5+ years of experience Analytical Skills: Proficiency in Google Sheets, basic SQL, or data visualization tools (Tableau/PowerBI) to analyze logs and extract insights. Certifications: Greenbelt or Blackbelt certification is a plus. Soft Skills: Strong communication skills, structured problem-solving ability, and a collaborative mindset to bridge gaps between technical and business teams. Strategic Focus This role focuses on systemic oversight and cross-functional coordination rather than individual contributor execution. The ideal candidate will bridge the gap between technical teams and product quality outcomes, ensuring that mobile video experiences meet user and business expectations. Target Base Salary Range: $90,000 - $135,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-MM4 #LI-HYBRID Basic Requirements • Bachelor’s or Master’s Degree in Electrical, Mechanical, Industrial, or Manufacturing Engineering • At least 5+ years of experience in either product development or manufacturing. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.