MSP Senior Systems Administrator
Technology Elite - Build YOUR Elite TeamPosted 2 hours ago
The role ensures clients’ IT environments align with industry best practices by proactively reducing risks, minimizing reactive issues, and supporting long-term technology planning.
This role acts as a technical liaison between internal teams and client-facing team, providing accurate recommendations, maintaining documentation, and driving standardization.
The role also monitors systems, supports onboarding, and collaborates on strategic improvements to enhance service delivery and client satisfaction.
Someone who has Systems Administration with STRONG documentation background is the ideal candidate.
You must also be comfortable giving recommendations to offshore clients, as your goal is to make sure their environment is aligned with best standards.
Work Shift: 8:30am to 5:00pm EST (9:30 PM to 6:00 AM PHT (Philippine Time)
Salary: Php 160,000 - 200,000 + Night Differential
Job Responsibilities:
- Develop and maintain technical knowledge of the managed client environment (including hardware, software, cloud services and security posture);
- Perform regular proactive services as a technical lead.
- Complete technology alignment reports for managed clients.
- Identify technical risk and resolving technical issues firsthand in order to submit recommendations.
- Responsible for upholding best practices and reporting recommendations to the vCIO.
- Proactively monitor centralized services tools and ensure that configurations work correctly.
- Review reactive tickets to determine if upgrades or changes are necessary to reduce reactive support.
- Working with internal teams to create and update technical standards to reduce client risk and reactive support time.
- Actively participate in client onboarding to ensure documentation is complete and alignment summary is ready to present to client within the first 30 days.
- Stay abreast of new technologies, participate in client-sponsored training initiatives, maintain personal certification requirements, and obtain manufacturer certifications relating to the work environment, as required by management.
- Generating MRR growth within the Client base
Job Qualifications:
- Minimum 5 years of experience in system administration and/or tier 3 technical support.
- Strong understanding of MSP operations and IT standard alignment frameworks.
- Ability to identify key IT infrastructure components and how they relate to the client’s business objectives.
- Ability to identify key Security components and how they relate to the client’s business objectives.
- Good knowledge of IT: networking, virtualization, Windows environment, Security, Microsoft 365, backups, etc.
- Autonomous, creative, enthusiastic, and motivated with the ability to work in fast-paced environment.
Benefits:
*Terms and conditions apply
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