Order Fulfillment Project Specialist

Eaton’s CPDI OPS Operations division is currently seeking a Order Fulfillment Project Specialist. This role is based out of Raleigh, NC. Relocation assistance is available for candidates that reside outside the 50 mile radius of Raleigh, NC. As an Order Fulfillment Project Specialist, you will influence, coordinate, and monitor the Critical Power Systems (CPS) assigned order backlog on behalf of the customer. This will require working cross-functionally to remove roadblocks, coordinate special requirements, align priorities, and communicate regularly to ensure successful execution until final shipment. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It is where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. The expected annual salary range for this role is $86000 - $126000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Influence CPS commitments and monitor schedule attainment of UPS, Batteries, Switchboards, and Accessories on behalf of the customer. Act as point of contact in representing Raleigh CPS manufacturing with customers, sales, customer service, and project management. Disseminate questions to engineering or plant resources for timely resolution. Protect the reputation of Eaton and CPS in all communications. Participate in shipping tool reviews and production tier meetings to relay priorities and track assigned backlog order progression. Monitor delays or risks to external commitments and act proactively to influence improvement or communicate AWSD. Participate and eventually lead cross-functional 72-hour reviews with engineering teams, customer service, supply chain, operations, and systems test to ensure accurate commitments to customers for engineered-to-order (ETO) solutions. Monitor project milestones through engineering and operations. Collaborate with drop ship scheduling to meet requested project timelines. Calibrate regularly with supply chain and operations to understand current backlog and necessary lead times due to material availability or general capacity. Work proactively to remove roadblocks and mitigate risks after order entry through order release and final logistics to avoid unnecessary delays for the customer. Support monthly revenue forecast mapping. Develop strong relationships with primary points of contact in project management, product management, service, sales, engineering, and operations. Act with a customer-first mindset. Demonstrate capability of clear, concise, and balanced external communications to a range of audiences, especially customers. Communicate lessons learned for new and repeat orders alike. Qualifications: Required (Basic) Qualifications: Bachelor's degree from an accredited institution 3 years of related experience in supply chain or operations Must be legally authorized to work in the US without company sponsorship. Preferred Qualifications: SAP Experience Experience in customer project management Project management certification Master’s Degree in Business, Supply Chain, or related field Previous experience in production scheduling in a Make to Order manufacturing environment Skills: Ability to demonstrate knowledge of ERP requirements and customer order processing. Basic understanding of bill of materials, product costing, order entry, and typical supply chain functions. Ability to demonstrate problem-solving and analytical skills. Excellent interpersonal skills, including strong verbal and written communication skills. Ability to manage and develop a team. Ability to present data effectively to support recommendations regarding supply and demand planning. Ability to adjust work priorities to meet continuously changing schedules. Maintain a sense of urgency in meeting customer requirements. All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.