Polish Customer Advisor for a Video Game Brand - Budapest, Hungary

Req ID#: 412915 Job Description: Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Polish native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you ! Your future project: join our Polish Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include: Respond efficiently and effectively to all customers’ enquiries within given timescales Develop and maintain a full technical knowledge of the client’s products and services Deal with all correspondence as requested/required Accurately log all calls and in line with procedures Responsibly maintain and update all job-related administrative forms Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff To succeed in the role, you will need to have: Native or Proficient level of Polish (C2) Intermediate level of English (B2) Previous experience in Customer Service preferred Impeccable communication skills A calm, cool and level-headed attitude in every situation Excellent self-organizing skills A proactive approach and willingness to work on own initiative Ability to work under pressure, in order to achieve deadlines and KPI’s Ability to adapt to a continuously changing environment and procedures Knowledge of Microsoft Office Pack (Word, Excel) Must hold EU citizenship or valid work permit Be a local candidate or willing to relocate to Budapest, Hungary Benefits. Stable company background : We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector. Health and Well-being : Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation. Engaging programs : Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events. Career program : Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers. Compensation and benefits : Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations. Extra holidays by Foundever : We provide extra holidays for some cases, full-paid father’s leave Multilingual environment : Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements. Relocation package : If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax) Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today! Job Segment: Banking, Bank, Brand Manager, Branding, Finance, Marketing, Customer Service