Principal Customer Contract & Payment Specialist, Neuroscience Shared Services

We anticipate the application window for this opening will close on - 11 Aug 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 10% of travel to enhance collaboration and ensure successful completion of projects. A Day in the Life Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. The Principal Customer Contract & Payment Specialist is a senior subject matter expert within Marketing Shared Services who leads complex customer contracting and payment activities across Medtronic. The role partners closely with Legal, Marketing, Finance, and Compliance to support contract development, execution, and process improvement while ensuring alignment with internal policies, regulatory requirements, and standardized business practices. Strong analytical skills, attention to detail, and independent judgment are essential to support sound business decisions and operational efficiency. This role oversees the processing, auditing, and administration of customer contract requests and payments, including HCP consulting agreements in both U.S. and international markets. Key responsibilities include supporting Sunshine reporting, managing invoicing and payment workflows, maintaining policies and procedures, analyzing data, and identifying opportunities to improve processes and systems. As a senior-level contributor, the Principal Specialist also helps resolve complex issues, supports program administration, and ensures timely, accurate execution of critical deliverables. Responsibilities may include the following and other duties may be assigned. Serve as a subject matter expert (SME) for customer contracting and payment processes, providing guidance to internal stakeholders and resolving complex or escalated issues. Lead or support process improvement initiatives to enhance efficiency, accuracy, compliance, and scalability within contracting and payment workflows. Develop and implement standard operating procedures, job aids, and best practices to ensure consistent execution across the organization. Partner with Compliance, Legal, Finance, and Marketing to ensure activities align with regulatory requirements, Sunshine Act reporting, and internal policies. Conduct quality reviews and trend analysis to identify risks, recurring issues, and opportunities for operational improvement. Support system enhancements, testing, and implementation activities related to contract and payment management platforms (e.g., Workfront, CRM, or financial systems). Provide training, onboarding, and ongoing support to team members and business partners on contracting and payment processes. Develop and maintain reporting dashboards or metrics to monitor workload, turnaround times, compliance adherence, and operational performance. Facilitate cross-functional alignment on contracting and payment processes, helping to standardize practices across business units. Lead or support large-scale projects or initiatives, including process transitions, system implementations, or operational transformations. Proactively identify operational risks and compliance considerations and recommend mitigation strategies. Act as a key liaison between shared services and business stakeholders, ensuring clear communication and effective issue resolution. Receive and process requests to create contract records as well as payments Travel requirement: Less than 10% Must Have: Minimum Requirements To be considered, these minimum requirements must be evident on your resume: Bachelor’s degree required Minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience. Nice to Have Experience working with non-sales contracts or in a contract-related capacity Experience with contract management, payment processing, or shared services operations in a large, matrixed organization Demonstrated experience leading cross‑functional projects or process improvement initiatives Experience working with healthcare compliance requirements, including the U.S. Sunshine Act, global transparency reporting, or HCP engagement policies Familiarity with enterprise workflow or project management tools (e.g., Workfront, ServiceNow, Salesforce, or similar platforms) Experience supporting or participating in system implementations, enhancements, or user acceptance testing (UAT) Advanced data analysis and reporting skills, including building reports or dashboards using Excel/PowerBI (e.g., pivot tables, data analysis tools) or similar reporting tools Knowledge of financial processes, including invoicing, accruals, and vendor payment workflows within systems such as SAP Experience developing standard operating procedures (SOPs), job aids, or training materials Familiarity or background in audit support, compliance monitoring, or internal controls within a regulated industry Ability to mentor or provide functional guidance to team members or business partners Experience working with U.S. and international healthcare professional (HCP) contracting requirements For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected] . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$110,400.00 - $165,600.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.