Product Reliability Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Product Reliability bridges the gap between development engineering, manufacturing, and the customer by understanding fielded product or customer issues then bringing all aspects of the problem together to provide actionable direction for full root cause and resolution of issues. Job Description Responsibilities: Excellent communication skills (oral and written) and must also have a high sense of urgency, strong work ethic and is results oriented. Identify Mobile Video fielded product issues through failure data analysis and collaborative efforts with Quality, manufacturing, support, and deployment teams. Device logs analysis (Linux based) to identify specific failures, frequency of occurrence, and device status at the time of failure. Test products in-office (field returns and existing inventory) to reproduce field issues and provide development engineering with specific instructions on reproducing the field failure. Experience with typical lab equipment -- volt meter, oscilloscopes, spectrum analyzer, power supplies. Develop test methods to aid in identifying the root cause of field issues. Utilize typical lab equipment to identify root cause of fielded issues (volt meter, oscilloscope, spectrum analyzer, power supplies, etc.…). Performing reliability testing including Electrical & Mechanical Stress Testing, Shock/Drop/Vibration Testing, and Environmental testing to reproduce field failures. Travel to impacted customers to better understand the product issues and/or implement solutions. Apply DOE & FMEA methods in identifying root cause and qualifying resolution. Detailed documentation of testing plans, testing results, and customer impacts. Knowledge of battery and energy products required with ability to read schematics and technical drawings. Maintain calm and focus under stressful situations when working with law enforcement customers. Work independently as well as in cross-functional teams. Self-motivated and self-managed to perform the required duties at a distance from direct supervision. Present findings/recommendations to peers, manager, and senior management. Qualifications: Bachelor of Science in Electrical Engineering, Systems Engineering or related technical equivalent. 4+ years of product reliability experience Knowledge of Linux is a plus Must have a current, valid driver’s license Must be available to travel up to 30% annually. Must be able to obtain background clearance as required by government customer. Target Base Salary Range: $100,000 - $120,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-CA1 Basic Requirements Bachelors Degree 4+ years of product reliability, engineering, or technology experience Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.