Remote Croatian Spesking Customer Support Specialist

About the Role Become part of a leading global travel platform and join an international team delivering support to customers around the world. As a Customer Support Specialist (Croatian + English) , you will assist users with bookings, reservations, and general inquiries, ensuring a seamless and positive customer experience. Work Model Initial phase: 9 weeks of on-site training in Athens Remote based on performance Key Responsibilities Manage customer inquiries via phone, email, and chat Assist with bookings, cancellations, and reservation changes Handle payment-related questions and issues Communicate clearly and professionally in Croatian and English Deliver high levels of customer satisfaction Requirements Croatian: Fluent or C1 level English: B2 level or higher Strong communication and problem-solving skills Customer-focused attitude EU citizenship or valid residence permit with full working rights What We Offer Performance-based bonus Salary paid 14 times per year (including holiday allowances) Private health and life insurance 25 days of annual leave Monthly meal voucher (€50) Relocation & Support 3 weeks of accommodation provided (hotel) Up to €300 relocation support (reimbursed) Assistance with legal documentation and onboarding