*** Must to have legal documents to work in Bulgaria***
Location: Sofia, Bulgaria (100% On-Site)
Position Type: Full-Time (40 hours/week, 24/7 Rotational Shift Pattern)
Experience Level: Entry-Level / No Prior Experience Required
Base Salary: €1,350 Gross / Month + Relocation Package (if applicable)
About The Role
We are seeking
Russian-Speaking Content Moderators to join our team on-site in
Sofia, Bulgaria.
In this role, you will review, evaluate, and moderate user-generated digital content to maintain platform integrity, user safety, and brand protection. You will process text, images, and video content in accordance with established safety policies and community guidelines, ensuring that harmful or non-compliant content is identified and handled appropriately.
This is a
full-time, fully on-site role based in Sofia, operating on a
24/7 rotational shift schedule. No prior content moderation experience is required; comprehensive initial training will be provided upon joining.
Key Responsibilities
- Content Review & Evaluation: Audit text, visual, and multimedia content submitted by users to verify adherence to platform terms of service and content policies.
- Policy Enforcement: Objectively flag, reject, escalate, or approve flagged user content using established protocol workflows and moderation software.
- Safety & Compliance Monitoring: Identify non-compliant media including spam, fraudulent activity, hate speech, copyright violations, and explicit material.
- Workflow Reporting: Maintain accurate records of content decisions and log policy exceptions or trends via internal ticketing tools.
- Continuous Learning: Participate in ongoing quality assurance sessions, platform policy updates, and operational standard reviews.
Core Requirements
Legal & Documentation
- Work Authorization: Must possess valid legal documentation/work rights permitting full-time employment in Bulgaria at the time of application (EU/EEA Citizenship, Permanent Residency, or a valid Bulgarian Work Permit). Sponsorship is not provided for this opening.
Language Proficiency
- Russian: fluent or Fluent proficiency (C1/C2 level) in written and spoken Russian to evaluate nuanced content context accurately.
- English: Intermediate to Upper-Intermediate proficiency (B2 level minimum) to follow technical instructions, policy documentation, systems UI, and internal team communications.
Schedule & On-Site Availability
- Location: 100% On-Site working from our office facility in Sofia. Remote or hybrid work arrangements are not available for this role.
- Shift Availability: Willingness to work a 24/7 rotational roster covering 5 days per week, 8 hours per day (40 hours/week standard). Shifts include morning, afternoon, night, and weekend rotations on a scheduled basis.
Soft Skills & Technical Basics
- Comfort working with internet platforms, digital media formats, and basic web-based applications.
- Ability to remain objective, impartial, and focused while evaluating sensitive or explicit content.
- Solid communication skills and adaptability in a fast-paced environment.
- Prior experience in moderation, customer service, or tech support is a plus, but NOT mandatory.
Compensation & Financial Benefits
- Base Gross Salary: €1,350 Gross per month.
- Shift Allowances: Additional shift premiums/bonuses provided in accordance with local Bulgarian labor code regulations for night shifts, weekend work, and public holiday hours.
- Social Benefits: Standard social security, pension coverage, and paid annual leave allowances as governed by Bulgarian Labor Law.
Relocation Assistance Package
For candidates relocating to Sofia from
another city in Bulgaria or
outside of Bulgaria:
- Accommodation: 21 Consecutive Days of Fully Paid Hotel Accommodation in Sofia upon arrival to give you a comfortable base while transitioning.
- Relocation Bonus: A €1,500 Relocation Bonus paid to assist with initial setup expenses and long-term housing deposits.
- Housing Search Support: Dedicated administrative assistance and real estate guidance following your 21-day hotel stay to help you secure permanent long-term rental housing in Sofia.
Career Development & Company Culture
- Professional Growth: Clear advancement pathways into Senior Content Moderation, Quality Assurance (QA), Team Leadership, Operations Management, or Specialist Policy roles.
- Training Program: Paid classroom and practical onboarding covering moderation toolsets, policy frameworks, and workplace safety.
- International Environment: Work within a multicultural office environment alongside multi-lingual teams in one of Europe's growing technology hubs.
Work Environment Note
Due to the nature of content moderation, daily tasks involve reviewing user-generated digital material, which may periodically include graphic, explicit, or sensitive media. The company provides internal employee assistance programs (EAP) and psychological support resources to support team well-being.