About The Company
Infosys Consulting is a global leader in next-generation digital services and consulting. With a commitment to transforming businesses through innovative solutions, Infosys Consulting leverages deep industry expertise and advanced technology capabilities to deliver tangible business outcomes. The company serves a diverse range of industries including financial services, manufacturing, retail, and more, helping organizations navigate the complexities of digital transformation, optimize operations, and achieve sustainable growth. Known for its collaborative approach and commitment to excellence, Infosys Consulting fosters a dynamic work environment that encourages innovation, continuous learning, and professional development.
About The Role
The Salesforce CRM CoE Lead at Infosys Consulting plays a pivotal role in establishing and leading the company's Center of Excellence for Salesforce solutions. This leadership position involves shaping demand, designing operating models, structuring teams, and defining commercial strategies to ensure the successful delivery of Salesforce initiatives for clients, primarily within the financial services industry, including insurance and banking sectors. The role requires a strategic thinker with deep Salesforce domain expertise who can serve as a trusted advisor to C-level stakeholders, guiding digital transformation projects and driving Salesforce adoption and maturity. The ideal candidate will be responsible for building and mentoring high-performing teams, collaborating with sales and delivery teams, and ensuring the delivery of innovative, scalable, and secure Salesforce solutions that align with client business objectives.
Qualifications
Candidates should possess a bachelor's or master's degree, with an MBA preferred, demonstrating a strong academic foundation in business or technology. Mandatory certifications include Salesforce Certified System Architect and Salesforce Certified Application Architect, reflecting a high level of technical proficiency and Salesforce expertise. The ideal candidate will have led teams of approximately 10 to 30 professionals, demonstrating strong leadership and team management skills. Industry experience within financial services, particularly in insurance and banking sectors, is essential. The role requires excellent communication and stakeholder management skills, with the ability to influence decision-making at senior levels. A proven track record of designing and implementing complex Salesforce solutions and managing large-scale CRM transformation projects is highly desirable.
Responsibilities
- Establish and lead a comprehensive Salesforce Center of Excellence, including defining frameworks, best practices, and governance models to ensure consistent and high-quality delivery.
- Design and implement innovative Salesforce-centric solutions and technical architectures across multiple Salesforce Clouds, tailored to client needs and industry standards.
- Define and enforce standards for data architecture, integrations, security models, and compliance within the Salesforce ecosystem to ensure data integrity and security.
- Build and nurture strong relationships with senior client stakeholders, acting as a trusted advisor for all Salesforce transformation initiatives and ensuring alignment with business goals.
- Build, mentor, and manage a high-performing offshore team comprising architects, developers, and consultants, fostering a culture of continuous improvement and excellence.
- Collaborate with sales teams to shape proposals, provide solutioning support, and contribute to pre-sales activities to expand the Salesforce practice.
- Define and execute strategic plans for building, scaling, and maturing the Salesforce practice within the organization, ensuring sustainable growth and innovation.
- Stay updated with the latest Salesforce technologies and industry trends, integrating new capabilities into the CoE’s offerings and methodologies.
Benefits
At Infosys Consulting, employees are offered a comprehensive benefits package that includes competitive salary packages, health insurance, and wellness programs. The company promotes a culture of learning and development, providing opportunities for continuous skill enhancement through training and certifications. Employees benefit from a collaborative work environment that encourages innovation, leadership development, and career progression. Additionally, Infosys Consulting supports work-life balance initiatives and offers various employee engagement activities to foster a positive and inclusive workplace culture. The organization also provides relocation assistance and flexible working arrangements where applicable.
Equal Opportunity
Infosys Consulting is committed to creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a culture of innovation and respect. All qualified applicants will receive consideration for employment without regard to any protected status, and we are dedicated to providing equal employment opportunities to all employees and applicants.