Salesforce Solution Architect - Service Cloud

Your role at Dynatrace Dynatrace is seeking an experienced Salesforce Solution Architect to lead the design and delivery of scalable, business-focused Salesforce solutions. his role combines deep Salesforce expertise with solution architecture, stakeholder engagement, and delivery leadership. The ideal candidate will partner closely with business and technology teams to define strategic roadmaps, drive platform enhancements, and guide scrum teams through successful design, implementation, and support initiatives. If you have strong Salesforce Service Cloud experience, a passion for solution design, and a proven track record leading cross-functional teams and enterprise-scale initiatives, we'd like to hear from you. Serve as the Solution Architect for Salesforce Service Cloud, Experience Cloud, and Certinia (formerly FinancialForce PSA), providing strategic leadership and end-to-end solution design. Partner with business stakeholders, product owners, and technical teams to translate business objectives into scalable, secure, and maintainable Salesforce solutions. Lead architecture and solution design for new initiatives, platform enhancements, integrations, data strategies, AI-enabled capabilities, and process improvement initiatives. Develop and maintain architecture artifacts, including solution designs, data models, process flows, integration specifications, technical roadmaps, and operational documentation. Collaborate with Enterprise Architecture teams to ensure Salesforce solutions align with enterprise integration, data, AI, security, and technology standards. Define and govern integration architectures between Salesforce and external applications using industry-standard APIs, middleware, and integration patterns. Provide technical leadership and mentorship to development teams, driving best practices across solution design, configuration, development, testing, deployment, and support. Lead Agile delivery teams through estimation, implementation, release planning, and production support while balancing business priorities, technical debt, and operational stability. Establish architecture standards, governance processes, and long-term platform strategy to ensure scalable and sustainable solutions. Review solution designs, configurations, code, and deployment approaches to ensure compliance with security requirements, architectural standards, and Salesforce best practices. Facilitate stakeholder reviews, solution walk-throughs, demonstrations, and executive-level discussions to drive alignment and informed decision-making. Lead product knowledge transfer, documentation, and operational readiness activities to ensure successful transition of new capabilities to Production Support teams and enable long-term supportability. Provide architectural oversight for production issue resolution, root cause analysis, and continuous improvement initiatives to improve platform reliability and operational efficiency. What will help you succeed 8+ years of experience designing, implementing, and supporting Salesforce solutions. 5+ years of Salesforce Service Cloud experience. 3+ years of experience in a Solution Architect, Technical Lead, Lead Developer, or similar leadership role. Proven experience leading enterprise Salesforce implementations and cross-functional delivery teams. Experience leading Agile scrum teams across design, development, testing, deployment, and support. Strong expertise in Salesforce Service Cloud, including Case Management, Service Console, Knowledge Management, Entitlements, Omni-Channel, and Digital Engagement. Deep understanding of Salesforce architecture, security, data model design, and platform best practices. Experience designing and governing Salesforce integrations with enterprise applications and third-party platforms. Strong stakeholder management, communication, and presentation skills, with the ability to influence both technical and business audiences. Experience with Certinia (formerly FinancialForce PSA), including professional services automation, project lifecycle management, and resource management. Strong analytical, problem-solving, and decision-making capabilities. Preferred Qualifications Hands-on experience with Apex, SOQL, SOSL, Lightning Web Components (LWC), Flows, Visualforce, and Salesforce development best practices. Experience designing and implementing integrations using Salesforce REST APIs, SOAP APIs, Platform Events, middleware platforms, and modern integration patterns. Proven ability to create architecture documentation, solution designs, process flows, data models, and technical roadmaps. Experience leading globally distributed teams and coordinating vendor resources across development, QA, and production support functions. Experience establishing governance frameworks, architecture review processes, and technical standards for Salesforce platforms. Location This is a remote-eligible position. Candidates who live within a 45-mile radius of Boston, MA, Detroit, MI, or Denver, CO will be required to work in a hybrid model (2 days per week) from a Dynatrace office. Candidates must be available during EST business hours. Why you will love being a Dynatracer A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards DOE, salary $180K - $210K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 4681 Boston US Business Systems Remote Full-time