Senior Contract Support Analyst

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. At the Salvation Army Employment Plus (EPlus), our experienced employment teams have been empowering people to find the right job since 1998 as part of the Australian Government's Employment Services network. We've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. At Employment Plus, we are looking for a commercially minded and detail-driven professional with experience in the Employment Services environment, who is motivated by both performance and purpose and thrives in a high-performing, compliance-focused setting. As a Senior Contract Support Analyst, you will play a critical role in safeguarding contract integrity, strengthening government relationships, and enabling our teams to deliver meaningful and sustainable employment outcomes. This is a unique opportunity to apply your expertise in contract interpretation and risk management while supporting decisions that enhance service delivery and contribute to positive outcomes for the communities we serve. ABOUT THE JOB Based at THQ Blackburn office, your role will include: • Manage Contract Management relationships with key external representatives (particularly from the Account and Contract Management teams) within the relevant government departments. • Managing completion of Program Assurance and audit activities to ensure that all requirements are met and reduce recoveries. • Providing a second level of contractual advice to internal staff on contractual, policy and system questions to support service delivery and optimise revenue. • Making critical decisions on complect contractual issues and problems. • Providing contractual advice to senior managers to inform organisational strategies and plans. • Maintaining a knowledgebase of responses and transferring the knowledge to staff to ensure contractual compliance. • Analysing contractual information in deeds and guidelines and communicating accurate information to staff at all levels to support service delivery. • Responsible for writing and distributing the organisation’s key contractual messages. • Recording of issues that arise from department audit, correspondence and internal queries. ABOUT YOU • Demonstrated experience in Employment Services (essential) • Contract management experience in a highly compliant environment (essential), with Employment Services contract experience preferred • Relationship management building and leveraging strong outcome focused relationships with all stakeholders which provide a positive impact on the business and its customers and staff; • Operating within agreed performance indicators and measures, and contributing to the overall performance through the achievement of targets; • Developing, implementing and evaluating Service Delivery Programs and Training Packages; • Planning, setting priorities and making sound judgements within parameters and area of responsibility; • Thinking creatively, pursuing innovative solutions, and delivering results within a rigorous compliance framework; • Methodical and analytical approach to conducting research, evaluation and development; • Undertaking research and conducting investigations; • High level of communication, negotiation skills (written, verbal and interpersonal); • Advanced computer skills including Word, Excel, Adobe & Outlook. BENEFITS • Above Award wages + super + allowances • Access to generous Not For Profit salary packaging of up to $15,900 per year (also for casuals) • Access to meal and entertainment benefits of up to $2,650 through salary packaging • Access to relocation benefits through salary packaging options • Up to 12 weeks Paid parental leave • Novated car leasing • Learning and development to support you in your role • Scholarships via Eva Burrows College • Supported study options • Comprehensive Employee Assistance Program • Career progression opportunities • Transfer opportunities – we are in every major city in Australia • Making an impact – socially and environmentally – with one of the most loved charities in Australia To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. Applications will be reviewed on receipt and will be accepted until the position is filled. Job offers will be subject to a National Criminal History Check as per Police Certificate Guidelines and will be required to have a Working with Children Check. At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at [email protected]. Please specify the job title and location in the subject line. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration