Senior Manager System Reliability Engineering

Job Description Summary As the Senior Manager of System Reliability Engineering for the GridOS SaaS Products, you will serve as a strategic organizational change agent and the ultimate authority on production stability for our global grid software SaaS portfolio. You will bridge the gap between architectural design and real-world operations, navigating organizational friction to drive a culture of high reliability and engineering excellence. You are the final "Gatekeeper" for production environments, owning the Change Management process and the authority to approve or halt deployments based on system health and responsible for meeting our SLA/SLO targets for critical infrastructure applications. Job Description Roles and Responsibilities Primary Responsibilities Day 0: Strategic Provisioning & Design Standardize Cloud Infra Provisioning: Lead initiatives to standardize and secure cloud infrastructure by extreme automation and accelerate customer onboarding to our SaaS platform The "Golden Path": Define and architect the standardized "Middle-Mile" software delivery platform (IDP) using Backstage, ArgoCD, and GitHub Actions to eliminate bespoke "unicorn" deployment methodologies. Follow-the-Sun Architecture: Design and manage the global handover protocols and 24/7 operational coverage model across US, Europe, and Asia time zones to ensure seamless support without graveyard shifts. Reliability Targets: Establish enterprise-wide Service Level Objectives (SLOs) and Service Level Indicators (SLIs) aligned with critical user journeys for global utility customers. Day 1: Release Governance & Deployment Final Approval Authority: Act as the ultimate authority for all production releases, enforcing rigorous change control and validating that all security and performance "quality gates" are met. Progressive Delivery: Oversee the implementation of advanced deployment strategies, including Canary and Blue/Green rollouts, ensuring automated rollback capabilities are verified. SRE Center for Enablement (C4E): Build and mature the C4E to provide coaching, standardized templates, and repeatable patterns that uplift reliability practices across all product teams. Day 2: Operational Excellence & Optimization Incident Command: Serve as the Lead Incident Commander for high-severity (Sev1/Sev2) events, leading the technical direction, communication, and containment efforts. Blameless Culture: Own the post-incident lifecycle, facilitating blameless Root Cause Analysis (RCA) to ensure systemic fixes replace recurring operational risks. Business Continuity: Manage and validate end-to-end Backup and Disaster Recovery (DR) strategies, including cross-region failover and automated recovery testing. FinOps & Capacity: Lead financial operations for the SaaS platform, optimizing cloud cost and performing long-term capacity planning based on customer growth. Required Qualifications Technical Qualifications Cloud Ecosystem: Deep expertise in AWS core services (EC2, EKS, RDS, S3, IAM) and management tools (CloudTrail, CloudWatch). Orchestration: Advanced mastery of Kubernetes internals and EKS clusters across multi-region architectures. Continuous Delivery: Expert knowledge of ArgoCD, GitHub Actions, and GitOps-first workflows. Automation: Proficiency in Infrastructure as Code (IaC) using Terraform and configuration management via Ansible. Observability: Hands-on experience with Prometheus, Grafana, observability platforms like Splunk or Datadog and OpenTelemetry standard to build comprehensive telemetry pipelines. Experience & Leadership Qualifications Overall experience above 14 years. Senior Leadership: Minimum 8–10 years of experience in SRE, Platform Engineering, or Production Support for large-scale, distributed SaaS applications. Organizational Influence: Proven ability to navigate organizational friction, influence VP-level stakeholders, and drive quality standards across disparate engineering teams. Mentorship: Experience managing and mentoring a global team of SREs, fostering a culture of high performance and continuous learning. Operational Discipline: Exceptional troubleshooting skills under pressure and a "Fire Marshal" mindset toward investigation and proactive inspection. Educational Qualifications Masters degree in STEM discipline OR 4 yrs Bachelors degree in STEM discipline + >10 yrs of relevant experience Desired Characteristics Regulated Environments: Practical knowledge of NERC CIP, SOC2, ISO 27001, or IEC 62443 compliance standards in a SaaS context. Certifications: AWS Certification DevOps Engineer – Professional, AWS Solution Architect - Associate/Professional, CKA (Certified Kubernetes Administrator), or SRE Practitioner Certification. Additional Information Relocation Assistance Provided: Yes