Service Director

Service Director— Hawk Chevrolet Cadillac Joliet, IL • Full-Time • Reports to the General Manager • Start ASAP Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume, high-performance department producing $250,000–$300,000 in labor gross per month. Reporting directly to the General Manager, you'll own the customer experience, team development, and financial performance of the service drive. What You'll Lead A dual Chevrolet & Cadillac service department 21 technicians and a 6-person service writer/advisor team Dedicated support already in place for dispatching, warranty review, and loaner fleet What You'll Do Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores. Lead, coach, and develop the technician and advisor teams to high standards of quality and efficiency. Protect and grow monthly labor gross while controlling expenses and productivity. Ensure compliance with GM warranty policies and dealership procedures, and resolve customer concerns quickly and fairly. Requirements Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department. Proven track record of strong CSI results and leading a large team. References required. Verifiable professional references will be requested. Valid driver's license with an acceptable driving record. Preferred Bilingual English/Spanish and direct GM (General Motors) experience will receive extra consideration. Compensation & Benefits Salary range dependent on experience — top performers rewarded accordingly. Full benefits: medical, dental, vision, 401(k), and paid time off. Relocation assistance is available for the right candidate.