Service Engineer, Engines - Level 2

Description Service Engineer, Engines - Level 2 Location: Jacksonville, FL Job Type: Full-Time Department: Field Service – Engines Reports To: Field Service Manager Work Type: Full-Time, Non-Exempt Pay: $32.00 - $37.00 per hour (based on experience) Travel: Up to 85% Sign-On Bonus: $1,000 Relocation Assistance: Available Join Our Team MSHS Pacific Power Group is seeking an experienced Service Engineer, Engines - Level 2 to provide advanced technical support, troubleshooting, and repair services for diesel, gas, and industrial engine systems. This is an excellent opportunity for a skilled engine professional who enjoys solving complex technical challenges, working directly with customers, and collaborating with cross-functional teams to deliver exceptional service. If you're passionate about engines, customer service, and continuous improvement, we'd love to hear from you. What You'll Do As a Service Engineer, Engines - Level 2 , you will: Diagnose, troubleshoot, repair, and support diesel, gas, and industrial engine systems. Serve as a primary technical resource for customers, technicians, and internal teams on advanced engine service issues. Prepare and maintain detailed service reports, repair documentation, work orders, and customer records. Coordinate service activities with engineering, operations, parts, and field service teams. Provide technical guidance to support efficient and timely service execution. Participate in customer meetings, technical reviews, and service planning activities. Track service requests, parts usage, repair timelines, and project documentation. Support internal audits, quality initiatives, and compliance with safety and regulatory standards. Recommend process improvements that enhance service quality, efficiency, and customer satisfaction. Utilize diagnostic software, service management systems, and technical documentation to support repairs and service operations. Required Qualifications Associate degree in Diesel Technology, Mechanical Engineering Technology, Automotive Technology, or a related field preferred (equivalent experience will be considered). 3–6+ years of experience servicing diesel, gas, industrial, marine, or power generation engine systems. Strong mechanical troubleshooting and diagnostic skills. Experience performing engine repairs, maintenance, and component replacement. Ability to interpret technical manuals, schematics, engineering drawings, and service documentation. Proficiency using diagnostic software, service management systems, and Microsoft Office. Excellent communication and customer service skills. Strong organizational skills with the ability to manage multiple priorities. Valid driver's license and the ability to travel up to 85% , including overnight travel as needed. Preferred Qualifications Experience supporting marine propulsion, power generation, or heavy industrial equipment. Experience with OEM engine diagnostic software and electronic troubleshooting tools. Previous field service experience supporting customer sites. What Makes You Successful We're looking for someone who is: Customer-focused and committed to delivering exceptional service. A strong mechanical problem solver who enjoys diagnosing complex equipment issues. Organized, detail-oriented, and able to manage multiple service assignments. Comfortable working independently while collaborating with cross-functional teams. Professional, adaptable, and committed to safety and quality. Motivated to continuously improve processes and technical knowledge. Physical Requirements Ability to work in office, shop, field, and customer site environments. Ability to lift and move engine components, tools, and diagnostic equipment. Ability to work in varying environmental conditions and travel to customer locations. Ability to respond to changing priorities and periods of increased workload. Why Join MSHS Pacific Power Group? When you join MSHS Pacific Power Group, you become part of a team dedicated to supporting mission-critical marine and power generation equipment throughout the United States. We invest in our employees by providing ongoing technical training, opportunities for career advancement, and the resources needed to succeed. We Offer Competitive Pay: $32.00 - $37.00 per hour $1,000 Sign-On Bonus Relocation Assistance Available Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off & Paid Holidays Life and Disability Insurance Employee Assistance Program Professional Development & OEM Training Career Advancement Opportunities If you're an experienced engine professional looking for a challenging career with opportunities to grow, apply today and help keep critical power and propulsion systems operating at peak performance. Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.