Service Operations Specialist

Job Overview The Service Operations Installation Specialist supports Scenic Door installation services from quote to completion, ensuring an exceptional customer experience throughout the process. This role coordinates installation projects, manages customer communications, supports operational programs and compliance initiatives, and serves as a key partner across Service Operations, Installation, and Learning Experience teams. If you enjoy project coordination, problem-solving, and working cross-functionally to deliver great customer outcomes, we'd love to hear from you. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey. Highlights of your role Own the Scenic Door installation experience from quote through project completion, ensuring a seamless customer journey. Partner with customers, installation teams, and internal stakeholders to coordinate schedules, resources, and project execution. Develop installation quotes, contracts, and service orders while supporting revenue and profitability goals. Coordinate training requests and operational programs that support field teams and service excellence. Maintain accurate data, reporting, and business systems to support informed decision-making and operational effectiveness. Identify opportunities to improve processes, enhance the customer experience, and drive operational efficiency. You're a good fit if you have (or if you can) Experience coordinating projects, installations, service operations, or other customer-facing programs. Strong communication, organization, and relationship-building skills with a focus on delivering exceptional customer experiences. The ability to manage multiple priorities, solve problems, and adapt in a fast-paced environment. Experience working cross-functionally to drive results and improve processes. Strong attention to detail, accountability, and a commitment to operational excellence. Also want to make sure you have 3-5 years of experience in service operations, project coordination, customer service, installation management, sales support, or a related role. Experience supporting compliance initiatives, operational programs, reporting, and data management activities. Experience in building products, construction, manufacturing, home improvement, or related industries is a plus. Familiarity with business systems and tools such as CRM, ERP, reporting, fleet management, and Microsoft Office applications. We invite you to See Yourself at Marvin From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: $300 annual wellbeing account to spend on what helps you feel happy + healthy Better Living Day! (a paid day off to go have some fun) Annual profit sharing – recognizing everyone’s contribution to Marvin’s success Giving at Marvin – participate in organized volunteer opportunities Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is an Equal Opportunity Employer Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected]. Compensation $72,000 - $84,000, pay based on experience