Site Reliability Engineer

Client introduction
Our client is an established fintech headquartered in Singapore, operating across payments and foreign exchange with a footprint spanning Asia and beyond, including a significant client base in Greater China. As the business scales towards its next stage of growth, they are building out the reliability function that keeps their production platforms running.
This is a newly created Site Reliability Engineer role within the SRE team. It starts hands-on as an individual contributor, reporting to the Head of SRE, with a genuine path to grow into a lead position over time as part of succession planning.

Job responsibilities

• Own the production platform day to day - investigate alerts, diagnose issues from logs, make technical configuration changes where needed, and coordinate with product, ops and engineering teams to resolve production and integration issues.
• Own production reliability across the FX and payments platforms - monitoring, observability and alerting, including refining alerts as the platform evolves.
• Lead incident response and root-cause analysis, escalating genuine application bugs to developers while resolving configuration and platform issues directly.
• Support UAT and quality testing alongside the team, and help strengthen test coverage and release standards, moving toward more automated and AI-assisted workflows.
• Support client API integration and onboarding - stepping in on technical integration issues, guiding clients through the platform, and acting as the technical bridge between clients, ops and engineering.
• Contribute to DevOps, tooling and monitoring improvements across reliability, testing and support.
• Apply sound incident management, SLA and BCP/DR practice, maintaining runbooks and operational discipline.
• As the role grows, coach and uplift junior SRE and QA engineers and help set standards as the function matures.

Job requirements

• At least 5 years of hands-on experience in site reliability, production support (L2), platform engineering or technical operations, ideally within fintech, payments, FX or another high-availability environment.
• Strong hands-on troubleshooting across production systems, logs, APIs and application behaviour - able to diagnose issues and make technical configuration changes independently.
• Comfortable coding and scripting (Python, Bash, Java or similar) - hands-on coding is part of the role.
• Solid fundamentals across cloud and containers (AWS, Docker, Kubernetes) and monitoring/observability tooling (Grafana, Prometheus, OpenSearch, CloudWatch).
• Sound grounding in incident management, RCA, SLA and BCP/DR practice.
• Quality assurance exposure (test automation, release or regression testing) is an advantage - the role includes a QA element alongside its reliability core.
• Working knowledge of API integration and comfort in client-facing or client-support situations is a plus; the role includes some direct client interaction.
• Someone hands-on today, keen to learn and take the next step, who wants to grow into a broader leadership role. People-management or mentoring experience is an advantage but not required - the role starts as an individual contributor and grows into leading a small team.
• Candidates must be legally eligible to work in Singapore. Relocation support may be considered for suitable candidates based overseas.

Why you should join them

• A newly created role with a genuine path to grow into a lead position, as part of real succession planning within the reliability function.
• Ownership of the production platform from day one - you'll be the person the alerts come to, with room to shape how reliability, quality and support run rather than inherit a fixed playbook.
• Direct exposure to senior engineering leadership, reporting to the Head of SRE and working closely with the wider engineering and infrastructure teams.
• A modern technical environment with real appetite for AI-assisted tooling across testing, RCA and support, plus a hybrid working arrangement.

JL
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112