Supervisor Network Control Systems (PTC Operations Center, Tier I Support), Fort Worth, TX

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date. Job Location: Fort Worth Anticipated Start Date: 09/16/2025 Number of Positions: 1 Salary Range: 97,740-108,600 Salary Band: 29 We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Career development is a lifelong process. That's one of the many exciting and rewarding aspects of working on our railroad. Regardless of where we work or what we do, we always have an opportunity to continue to learn and grow. This is a full-time located in Fort Worth, TX. For certain positions, including this one, employees can work one day per week remotely. Our leaders also foster a culture where work life balance, which requires flexibility for when life happens, is important and respected. Duties and Responsibilities: Respond to calls via radio and telephone in support of PTC (Positive Train Control) system users. Properly react to alerts and alarms from the Network Management System (NMS). Triage, troubleshoot, assess and prioritize incidents as they are occurring. Assist with installation, configuration and testing of system hardware, software, operating systems and management systems. Initiate incident resolution processes to correct abnormalities, working closely with Network Control Systems, Network Ops Center, Signal (SOC), Telecommunications (TSOC), Mechanical, vendors, other railways, and other personnel as necessary. Respond to service interruptions and system outages appropriately. Provide leadership and exercise resourcefulness in accomplishing repairs to the PTC infrastructure. Accurately document and report issues and actions taken in the resolution process. Interact with BNSF field personnel, executive leadership, train dispatchers, government agencies, and law enforcement agencies in a professional manner. The duties and responsibilities in this posting are representative categories to be used in deciding whether toapply for this position. This is not an exhaustive list of the position’s duties. Required Qualifications: Be willing and available to work 12 hour rotating shifts, including nights, weekends and holidays Be willing to work outside of normally scheduled hours and on short notice as needed Possess ability to learn and understand overall PTC network at a system level Be an effective verbal and written communicator Be willing and able to work with a team in a highly stressful environment Possess a working knowledge of General Operating and Safety rules Proficiency in Microsoft office products such as Excel, Outlook, Word, PowerPoint, and SharePoint Preferred Qualifications : Prefer a minimum of 2 years railroad experience Experience with computer networking, telecommunications, signal, or locomotive systems Network Operations experience in one or more of the following departments, Signal, Telecommunications, Transportation, and/or Mechanical departments is highly desired but not required A Bachelor of Science or technical degree in electronics, computer science or related technical field is desired but not required Relocation : Relocation assistance may be provided based on business need. BENEFITS BNSF offers competitive benefit programs and services including, but not limited to Medical, Dental and Vision Coverage 401(k) Plan Railroad Retirement Life Insurance Incentive Compensation Plan (ICP) Tuition Reimbursement Program BACKGROUND INVESTIGATION ELEMENTS Criminal history Last 7 years of driving history Last 5 years of employment history to include military service Social Security number Education MEDICAL REVIEW ELEMENTS: Medical evaluation Drug Screen Other elements as needed DRUG TEST ELEMENTS: BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free. Transportation Worker Identification Credential (TWIC): Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. A TWIC is a condition of employment for such positions and requires candidates to those positions to submit to a TSA security assessment (to include, but not limited to, providing: biographic information; identity documents; fingerprints; digital photograph). More information is available at https://www.tsa.gov/for-industry/twic . BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status. SF: Internal Posting Only | [[mfield5]] | Operations - Engineering | Fort Worth, TX | 76131