Team Leader

Team Leader (Design), Connections Services ScottishPower HQ, 320 St Vincent Street, Glasgow, G2 5AD Salary from £45,400 - £56,750 per annum Permanent Office Based role Help us create a better future, quicker As Team Leader, you will lead, coach and develop a high-performing team, driving productivity, quality and customer outcomes in line with business objectives. You will be accountable for delivering operational, regulatory and customer performance targets through effective people management, performance coaching, and the continual embedding of Operational Excellence and continuous improvement principles. What you’ll be doing Lead by example by providing strong leadership and operational direction through direct feedback and coaching whilst motivating team members to ensure optimal performance. Be relentless in achieving results ensuring that performance is managed effectively to meet SPEN objectives, embedding a culture of accountability and continuous improvement Deliver team performance against defined regulatory, quality, productivity and customer KPIs (including TTQ, GS, quality, productivity, and customer satisfaction measures), driving high-quality outputs and right-first-time performance, minimising rework through root-cause analysis and targeted coaching interventionsBuild and maintain strong internal and external stakeholder relationships, proactively collaborating to improve delivery and customer outcomes. Comply with all HR Policies and Procedures Embed a structured performance management approach, including regular 1:1s, coaching, documented feedback, and development planning aligned to individual capability and business needs. Drive awareness and comply with Company Health, Safety and Environmental requirements and HR policies and update them on particular issues as they arise, working towards a zero-accident culture. Ensure team is fully aware of any changes in policy that impacts the network and therefore accuracy of designs. Contribute to the development & delivery of the departmental Operating Plan Deliver excellent customer service to all aspects of your operation and instil this in your team. Promote and embed Operational Excellence (OPEX) by identifying, implementing, and tracking measurable process improvements and efficiencies. Ensure compliance with all Health & Safety, regulatory, quality, and governance requirements, including audit, assurance, and authorisation frameworks. Actively manage and improve customer journey outcomes, including escalation handling, complaint resolution, and proactive intervention to improve customer feedback scores What you’ll bring You'll be a confident and inspiring people leader with experience managing and developing high-performing teams in a fast-paced, target-driven environment. With a strong focus on customer service and operational excellence, you'll be skilled in coaching, performance management and identifying development opportunities that help individuals and teams reach their full potential. You'll have excellent planning and organisational abilities, using data, reporting and performance insights to drive productivity, improve customer outcomes and deliver continuous improvement. Comfortable managing complex operational challenges, you'll be able to make informed decisions, implement effective solutions and work collaboratively across teams to achieve business objectives. You'll also bring a sound understanding of Health & Safety, HR policies and regulatory requirements, alongside strong communication and IT skills, enabling you to engage effectively with colleagues and stakeholders while maintaining high standards of quality, compliance and performance. What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: 36 days annual leave Holiday Purchase – perfect your work/life balance with extra annual leave Share Schemes Payroll Giving and Charity Matched Funding Technology Vouchers – save more and spread the cost of your technology purchases Electric Vehicle Schemes – to help you transition to green/clean driving Cycle to Work scheme and Public Transport Season Ticket Loans Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments Life Assurance (4x salary) Access to Savesmart financial wellbeing support Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why SP Energy Networks SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2045. And we’re taking it very seriously. We’re investing >£10 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected] . Mobility Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements. I MPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below August-18-2026