Team Manager with French and English

Req ID#: 144794 Location: Category: Operations Custom Field 4: Kallidus Required Language French, English Employment Type Full time Contract Type Permanent Description Do you have strong people skills, enjoy coaching others, and thrive in building high-performing teams? Are you fluent in French and confident in your English? Do you want to work from our brand new office on a new project in Bucharest , where you can develop and grow ? If you’re ready to take the next step in your career, you might be our next Team Manager ! Your profile: Language criteria: Advanced proficiency in French and advanced English skills . Completed higher education (college degree or equivalent) is required Willingness to work fully onsite from our Bucharest office in Sector 6, CAMPUS 6.3 Your future role: Responsibilities Build team spirit, participation, and recognition among individuals by providing regular feedback on performance Deliver and encourage two-way communications within the team, including the effective delivery of team briefs, huddles, and 1-2-1s Conduct regular quality assessments with each team member, 1-2-1s, annual performance reviews, setting objectives and development plans Manage and resolve conflict Identify and develop individuals Based on tasks reviewed, provide feedback and coach Advisors to improve performance to meet and exceed agreed standards Participate in the recruitment process to ensure candidates have the correct language level and skills for the role Provide quality service to our customers within established quality guidelines Exercise empowerment when accommodating a customer within guidelines Standardize procedures to improve efficiency Communication Promote a positive image of the organization in all communications Create and maintain effective working relationships with colleagues and Client representatives Communicate effectively with key stakeholders across the account Speak to team members and customers with empathy and understanding Advocate cultural sensitivity – adapt discourse to suit customer Support by Management Daily briefings Monthly one-to-one (F&D) sessions, alongside quality & performance reviews Regular coaching sessions Account specifics: This is a multi-channel support role , with a strong focus on: Email & back-office activities Social media interactions Some voice support Benefits: Competitive salary Monthly performance bonus 30 RON meal tickets Cost of a monthly subscription for public transportation (2 urban/metropolitan lines) Relocation package of 500 EUR gross/month for the first 6 months (for candidates who need to relocate) At Foundever® At Foundever® , we make things simple. Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed. We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience. Let’s create best moments together. Job Segment: Manager, Management