Technical Support Representative - Billing

Position Overview: As a Level 1 Technical Support Representative (Billing), you will serve as the first point of contact for clients requiring technical assistance related to Meditab’s billing systems and EMR platform. Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Key Responsibilities: Customer Support ● Act as the primary point of contact for clients, providing timely and effective technical assistance related to billing functions. ● Guide users through software features, billing workflows, and system functionalities. ● Support clients across multiple channels including phone, email, chat, and remote sessions. Troubleshooting ● Diagnose and resolve issues related to EMR and billing systems, including claim processing, data discrepancies, system errors, and performance concerns. ● Investigate issues impacting billing workflows such as data synchronization, system configuration, and integration points. ● Escalate complex concerns to higher-level support or development teams with complete documentation. System Knowledge ● Develop a strong understanding of Meditab’s billing processes, workflows, and system integrations. ● Stay updated on product releases, updates, and enhancements affecting billing and financial modules. Technical Documentation ● Accurately document customer interactions, reported issues, and resolutions in the CRM system. ● Contribute to knowledge base articles, FAQs, and internal documentation related to billing support. Queue and Support Management ● Provide support as part of a 24/7 environment, including night shifts, weekends, and holidays as required. ● Manage workload effectively to ensure timely resolution of client concerns across all support channels. Requirements: ● Bachelor’s degree (IT, Computer Science, Computer Engineering, or business/commerce-related courses are a plus) ● At least 1–2 years of experience in technical support or a related role (preferred) ● Basic understanding of computer hardware and software troubleshooting ● Strong verbal and written communication skills ● Ability to work in a fast-paced and dynamic environment Salary and monetary benefits (in PHP): ● Monthly salary of 18,000php - 25,00php ● New hire bonus of 5,000php ● Risk allowance of 2,000php Perks and other benefits: ● Paid Training Period ● All national Philippines and USA holidays are observed ● Paid time off—public holidays, vacation, and personal time off ● Robust and effective Government Benefits Administration ● Lactation breaks (for breastfeeding moms) ● Discounted optical services with our partner clinic ● Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees) ● Free Health insurance with one (1) free dependent ● Free Life insurance ● Free Accident insurance ● Relocation allowance for new hires (from outside Cebu) ● Company-sponsored outings ● Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga) ● International travel opportunities (India and US office) Our Recruitment Process: 1. Candidate Application Form 2. General Assessment 3. Phone Screening 4. Technical Interview 5. Reference Check 6. Job Offer 7. Training Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. PRO TIP : prepare for that interview and impress the hiring managers! For more information about our company, visit our website: www.medspecialized.com