Travel Consultant – Airline Specialist

About Us Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers. From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements. Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude. We pride ourselves on being the recipients of prestigious travel industry awards: MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah LUXlife Awards 2024 - Best Premium Travel Agency in the UAE T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah Job Description Key Responsibilities Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives. Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements. Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans. Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences. Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget. Requirements Education: Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field. GDS Proficiency: Familiarity with at least one GDS system (Sabre preferred). Communication Skills: Excellent written and verbal communication abilities; superior interpersonal and social skills. Detail-Oriented & Organized: Capable of handling multiple bookings simultaneously without compromising accuracy. Experience: Prior work in a travel agency ( minimum of 2 years preferred), especially in sales and operations for international airline ticketing. Knowledge: A solid understanding of passport, visa, and health requirements for international travel. Added Advantages: Multilingual abilities. Familiarity with CRM software, Office 365, and online booking platforms. Personal travel experiences that enhance your ability to counsel clients. Benefits Learning & Development Opportunities On-the-Job Training: Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching. Airline Seminars: Participate in airline trainings & seminars to stay up to date on industry trends and new technologies. Compensation & Benefits Salary: Commensurate with experience and performance in outbound leisure travel consulting. Visa Sponsorship: UAE Residence Visa (if applicable) for candidates needing sponsorship. Career Growth: Opportunities to take on greater responsibility as you develop your skills and expertise.