TSB Migration Lead for Case management & PKYC/B | S4 | Financial Crime CIO | Bradford or Milton Keynes | Internal Mobility

TSB Migration Lead for Case management & PKYC/B | S4 | Financial Crime CIO | Bradford or Milton Keynes | Internal Mobility Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms. THE DIFFERENCE YOU MAKE Financial Crime CIO is looking for a Perpetual Know your Customer & Workflow TSB Lead . Based out of Bradford (Santander House) or Milton Keynes (Unity Place). FTC 18 Months As Technology Lead for Case Management, Periodic KYC (pKYC) and Periodic KYB (pKYB), you will provide strategic technology leadership for one of Santander UK's largest and most critical Financial Crime technology domains. You will lead delivery of technology strategy and execution across the TSB Migration Programme while establishing the long-term roadmap for these platforms into BAU. This role is accountable for ensuring the successful delivery of customer lifecycle capabilities supporting customer life cycles, case management and regulatory compliance. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Own the technology strategy, roadmap and end-to-end delivery for the Case Management, pKYC and pKYB domain. Provide leadership across the TSB Migration Programme, ensuring successful delivery, operational readiness and transition into BAU. Lead multiple engineering teams, suppliers and technology partners to deliver complex regulatory and business outcomes. Provide governance, risk management and executive reporting across the technology domain. Partner with Financial Crime Operations, Compliance, Architecture, Data and Product teams to define strategic priorities. Drive platform resilience, service performance and continuous improvement. Own technology investment planning, delivery priorities and dependency management. Champion engineering excellence, innovation and people leadership across the domain. WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experience Experience in Financial Crime, KYC, KYB, AML or Case Management platforms. (Required) Experience owning technology strategy, roadmap and delivery for enterprise platforms. (Required) Experience leading complex transformation or migration programmes with multiple stakeholders and suppliers. (Preferred) Education Degree or equivalent higher education qualification in Computer Science, Information Technology, Engineering, Business or a related discipline. (Required) Hard Skills Technology strategy and architecture. (Required) Large-scale programme delivery and governance. (Preferred) Financial Crime technology including KYC/KYB/Case Management. (Required) Vendor and supplier management. (Required) Agile delivery and engineering leadership. (Required) Soft Skills Strategic leadership and decision-making. Executive stakeholder management and influencing. Collaboration across business and technology teams. Great communication and coaching skills. WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. Salary Range: £80,000.00 - £120,000.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network. Ready to be recognised? It starts with you. LOCAL COMPLIANCE At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. ( Only applicable for roles that are eligible for sponsorship) WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance . If you want to know more about the opportunity: Please contact: Natalie Wright - [email protected] #LI-DNI